Barbara Kent
Kinsman
Summary
Accomplished Branch Manager with a proven track record at Hertz Car Rental, excelling in customer service and branch operations management. Spearheaded initiatives that significantly enhanced service quality, achieving and surpassing sales targets. Skilled in relationship building and proficient in MS Office, adept at leading teams to exceed performance objectives through strategic sales and marketing efforts.
Overview
6
6
years of professional experience
Work History
Branch Manager
Hertz Car Rental
09.2022 - Current
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Insurance Agent
Allstate
08.2020 - 09.2022
- Calculated premiums and established payment methods for sales.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on insurance policies and procedures.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Made sales calles daily to insure sales goals were being achieved.
- Generated leads through cold-calling, networking and other outreach methods.
Assistant Manager
JCPenney
12.2018 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate Degree - Legal Studies
Business Institute of Pennsylvania
Meadville, PA06.2006
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Relationship building and management
- Verbal/written communication
- Sales professional
- Proficient in MS office
- Client acquisition
- Marketing
Timeline
Branch Manager
Hertz Car Rental
09.2022 - Current
Insurance Agent
Allstate
08.2020 - 09.2022
Assistant Manager
JCPenney
12.2018 - 08.2020
Associate Degree - Legal Studies
Business Institute of Pennsylvania
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