Barbara King
Huntsville,Alabama
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
11
11
years of professional experience
Work History
Store Manager
DOWNTOWN RESCUE MISSION
08.2019 - Current
- Responsible for recruiting, interviewing, hiring, disciplining, and firing staff at the store. Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store. Training new employees and providing ongoing education for employees. Evaluating staff based on performance-based metrics. Setting criteria for staff, such as sales performance and customer approval or complaints. Giving staff financial goals and sales targets to meet on a scheduled basis.
Assistant Manager
JACK’S FAMILY RESTAURANT
01.2019 - 08.2019
- Oversee daily operations of high-traffic local restaurant. Schedule, mentor, train, review, and evaluate staff of 30. Coordinate with manager and owner regarding inventory, staffing, food, and beverage deliveries, and implementing changes to improve services and profit margin. Troubleshoot escalations, attaining positive resolutions. Hold accountability for staff performance, correct accounting, accurate tills, and state and federal food service safety compliance.
Food/Nutrition Cashier
HUNTSVILLE HOSPITAL
01.2017 - 01.2019
- Deliver comprehensive customer service, from greetings to resolving complaints and concerns. Tabulate purchases via calculators, cash registers, and optical scanners. Complete transactions, issuing receipts, credits, refunds, or change due.
- Selected Contributions:
- Determined amount in till and assessed proper amount of change for start of shift.
- Outperformed management expectations in delivering exceptional customer service.
- Processed accurate payment by cash, credit cards, vouchers, and debit.
Sales Associate
DILLARD’S | MACY’S
07.2014 - 08.2016
- Solve customer queries by assisting with location, explanation, and special orders of merchandise. Compose and document sales slips and contracts. Process cash and credit payments while adhering to company policies in informing customers of exchanges and security measures.
- Selected Contributions:
- Leveraged knowledge of current sales and promotions into customer buying power.
- Deployed customer service training to enhance customer shopping experience and satisfaction.
- Computed sales prices and total purchases with standard industry software.
Education
Master of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NHBachelor of Science - Concentration in Small Business Management
UNIVERSITY OF PHOENIX
Phoenix, AZSkills
- Multiskilled MSHRD candidate with 15 years of professional experience delivering outstanding business support across diverse industries Well-prepared to excel as HR Generalist
- Managing Logistics: Extensive experience with scheduling, tabulating, and reconciling data, initiating follow-up, maintaining current industry knowledge, and tracking/evaluating staff
- Organizational Systems Compliance: Highly organized with strong ability to adhere to precise protocols and procedures regarding workflow, accountability and transparency, documentation, and business-solutions software
- Customer Service: Well-trained in effective management techniques as well as methods for ensuring client satisfaction Prepared to facilitate coordination of services, policies, and programs with utmost care toward clients, employees, co-workers, and maintain positive work culture
- Key Strengths: Superb verbal and written communication skills combined with hands-on sales experience and the ability to deliver outstanding presentations, allowing for successful leveraging of skills to meet business needs
ADDITIONAL EXPERIENCE
- REGIONS BANK, Deposit Return Specialist (2006-12 – 2012-09)
- SOUTHRUST BANK, Administrative Assistant (1999-03 – 2006-06)
Timeline
Store Manager
DOWNTOWN RESCUE MISSION
08.2019 - Current
Assistant Manager
JACK’S FAMILY RESTAURANT
01.2019 - 08.2019
Food/Nutrition Cashier
HUNTSVILLE HOSPITAL
01.2017 - 01.2019
Sales Associate
DILLARD’S | MACY’S
07.2014 - 08.2016
Master of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Bachelor of Science - Concentration in Small Business Management
UNIVERSITY OF PHOENIX