Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Knight

Barbara Knight

High Point,North Carolina

Summary

Bilingual Senior Instructional Designer known for producing high-quality work efficiently and effectively. Specialized in curriculum development, eLearning technology integration, and learner engagement strategies. Excel in project management, communication, and collaboration, ensuring seamless teamwork and timely project completion.

Overview

11
11
years of professional experience

Work History

Senior Instructional Designer

Uber
09.2024 - Current
  • Designed engaging learning materials in collaboration with subject matter experts, achieving an average Net Promoter Score (NPS) of 9.3/10 across training programs.
  • Conducted needs assessments to identify learner requirements, resulting in an average program completion rate of 97% and an 82% reduction in post-training support tickets.
  • Designed and facilitated global onboarding for acquisition and expansion sellers, resulting in a 112% average quota attainment in the first 60 days.
  • Led the design and launch of a global Salesforce CPQ/CLM program that improved Salesforce proficiency by 67%, and reduced user errors by 75%.

Senior Learning Experience Designer

Paychex Inc
02.2024 - 09.2024
  • Developed assessment tools to evaluate learner understanding and progress.
  • Utilized learning management systems for course deployment and tracking.
  • Created storyboards, scripts, videos, animations, and other multimedia elements.
  • Mentored junior designers on effective design methodologies and project management techniques.

Instructional Designer

Higher Ground Education
02.2021 - 01.2024
  • Developed engaging e-learning modules using Articulate Storyline and Adobe Captivate.
  • Analyzed learner feedback to improve course content and delivery methods.
  • Created detailed storyboards to outline course structure and key learning objectives.

Learning Specialist

Noble Academy
08.2014 - 01.2021
  • Assisted in curriculum design aligning with educational standards.
  • Developed customized learning plans for students with disabilities.
  • Conducted assessments of student progress and provided feedback to teachers, administrators, and parents.

Education

Master of Science - Instructional Design And Technology

American College of Education
Indianapolis, IN
07-2023

Master of Arts - Psychology

University of North Carolina At Greensboro
Greensboro, NC
06-2009

Skills

  • Learning management systems
  • Multimedia content creation
  • Needs assessment
  • Data analysis techniques
  • E-learning development
  • Customer relationship management
  • Project management
  • Performance evaluation
  • Creative thinking
  • Design thinking

Timeline

Senior Instructional Designer

Uber
09.2024 - Current

Senior Learning Experience Designer

Paychex Inc
02.2024 - 09.2024

Instructional Designer

Higher Ground Education
02.2021 - 01.2024

Learning Specialist

Noble Academy
08.2014 - 01.2021

Master of Science - Instructional Design And Technology

American College of Education

Master of Arts - Psychology

University of North Carolina At Greensboro

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