Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Hobbies and interests
Timeline
Generic
Barbara Kozłowska

Barbara Kozłowska

Kraków

Summary

Detail-oriented Analyst with 5+ years of experience in data classification, incident management, and compliance operations. Skilled in handling escalations, safeguarding sensitive information, and ensuring adherence to global privacy and security standards. Currently upskilling in Governance, Risk & Compliance (GRC) to pivot into AML, regulatory compliance, and risk management roles. Recognized for strong analytical thinking, cross-functional collaboration, and investigative problem-solving in fast-paced, multicultural environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Data Classification Analyst

SoftServe
04.2023 - Current
  • Manage sensitive data classification and ensure compliance with privacy/security frameworks (GDPR and internal standards).
  • Conduct investigative reviews of escalated incidents to resolve high-impact cases under strict SLA deadlines.
  • Handle escalated Jira tickets, investigate technical and procedural issues, and coordinate with engineering teams for resolution.
  • Collaborate with global teams to manage cross-functional escalations and enforce compliance with company policies.
  • Provide documentation, analysis, and recommendations for improving compliance workflows and risk mitigation processes

Customer Service Representative

OANDA
10.2022 - 04.2023
  • Delivered multi-channel support to clients, resolving complex account and technical issues.
  • Guided customers through troubleshooting steps, improving first-contact resolution rates.
  • Maintained high CSAT scores through empathy-driven and timely responses.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed approximately 10 incoming calls, 20 emails and 30 live chats per day.

Content Reviewer

Genpact
08.2020 - 08.2022
  • Reviewed and actioned 1000+ user-generated content reports weekly, ensuring compliance with safety and quality standards.
  • Conducted investigations into harmful content, scams, and policy evasion tactics.
  • Assisted with appeals processes, ensuring fairness and adherence to community guidelines.

Client Experience Representative

Pekao Bank
08.2019 - 08.2020
  • Served as first point of contact for new and existing clients, providing account support and issue resolution.
  • Managed onboarding processes, ensuring smooth transitions and client satisfaction.

Education

Bachelor of Arts - English Philology

Andrzej Frycz Modrzewski University
Cracow, Poland
07-2028

Skills

  • Trust & Safety – Governance, Risk & Compliance (GRC) – in progress, data Privacy & protection content moderation, user escalation handling, policy enforcement
  • Customer Support – Technical troubleshooting, CRM/ticketing systems, SLA management
  • Cybersecurity-Adjacent Skills – Threat evaluation, incident reporting, data classification
  • Tools & Platforms – Jira, Zendesk, Slack, Talos Intelligence, Salesforce, Google Workspace, MS Office
  • Soft Skills – Analytical thinking, clear communication, problem-solving, process improvement
  • Languages – Polish (Native), English (Advanced), Spanish (Advanced)

Affiliations

Seeking opportunities in Governance, Risk & Compliance (GRC), AML/KYC, and regulatory risk management where I can apply my investigative skills, compliance expertise, and data protection experience to strengthen organizational resilience and support regulatory excellence.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Polish
Native or Bilingual

Certification

  • Governance, Risk & Compliance (GRC) Training – In Progress, 2025
  • Introduction to Compliance Risk Management
  • The Complete Certified Cybersecurity CC course ISC2 2025
  • Cryptocurrency Investment Course 2025
  • The Complete Bitcoin Investment Course
  • The Advanced Cryptocurrency Trading Course - with Strategies
  • Introduction to Blockchain: Industry Applications + ChatGPT
  • Excel for Beginners
  • Microsoft Excel - From Beginner to Expert

Hobbies and interests

  • Learning about emerging tech and regulations in compliance and fintech.
  • Traveling and exploring different cultures, building adaptability in global teams.
  • Health and wellness, promoting resilience and focus.

Timeline

Data Classification Analyst

SoftServe
04.2023 - Current

Customer Service Representative

OANDA
10.2022 - 04.2023

Content Reviewer

Genpact
08.2020 - 08.2022

Client Experience Representative

Pekao Bank
08.2019 - 08.2020

Bachelor of Arts - English Philology

Andrzej Frycz Modrzewski University

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