Barbara Kruger
Durant
Summary
Dynamic professional with extensive experience at Choctaw Casino, excelling in customer service and operational efficiency. Proven ability to manage inventory and ensure documentation accuracy while fostering strong team collaboration. Recognized for resolving customer issues effectively, demonstrating dependability and enthusiasm in fast-paced environments. A self-motivated individual committed to achieving high standards.
Overview
14
14
years of professional experience
Work History
Uniform Specialist
Choctaw Casino
Durant
08.2023 - Current
- Outfitting new and current associates to ensure proper attire standard required and desired
- Assist with maintaining inventory
- Worked effectively in team environments to make the workplace more productive.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Reviewed documents for accuracy prior to submission or publication.
- Operated equipment and machinery according to safety guidelines.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Surveillance Operator
Choctaw Casino Surveillance
Stringtown
04.2018 - 08.2018
- Overseeing guest play and employee work ethic and properly doing their jobs correctly
- Enforced adherence to state gaming regulations and company policies and procedures.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Documented daily observations and reported any irregularities to the appropriate authorities.
- Maintained records of all detected violations or incidents for future reference.
- Completed day-to-day duties accurately and efficiently.
- Assisted law enforcement personnel with investigations by providing them with relevant footage from surveillance cameras.
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Reviewed video surveillance footage to identify individuals and support investigations.
Call Center Agent
Choctaw Casino & Resort
Durant
08.2014 - 04.2018
- Guest relations, making reservation, hotsos orders, billing issues, switch board
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Consulted with customers to resolve service and billing issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Updated customer accounts, addresses and contact information within call management databases.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Maintained and updated filing, inventory, mailing, and database systems.
Security/ EMT
Choctaw Casino & Resort
Durant
07.2011 - 10.2011
- Guest relations, transfer of money and chips, incident reports, patient care
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Provided emergency care at the scene of an accident or other medical incident.
- Performed CPR and used defibrillator on cardiac patients.
- Remained level-headed and proactive during emergency situations.
- Documented calls in reports detailing incident type and course of treatment.
- Documented patient information, treatments provided, and changes in condition on appropriate forms.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assessed emergency situations and prioritized medical care for patients.
- Performed basic life support, including CPR and airway management.
- Observed, recorded and reported patients' condition or injury and treatment provided.
Owner/Operator, Office Manager
Texoma Maintenance & Refrigeration
Durant
- Customer relations, invoicing, estimates, filing, scheduling work orders, payroll and taxes, hiring and termination of employees
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained relationships with existing clients by providing superior customer service.
- Managed sales presentations to promote product and brand benefits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed daily operations of business, including hiring and training staff.
- Reviewed legal documents related to business operations.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Paramedic License - EMT-Paramedic
Caney High School
Caney, OK01-2006
High School Diploma -
Caney High School
Caney, OK05-1988
Skills
- Data entry
- Inventory management
- Customer service
- Documentation accuracy
- Time management
- Work well with a team or alone
- Dependable
- Enthusiastic
- Fast learner
- Self-motivated
- Professionalism
- Interpersonal skills
- Operational efficiency
- Multitasking
- Customer relations
- Self motivation
Accomplishments
- 5 year work award
- 10 year work award
Languages
English
Professional
References
References available upon request.
Timeline
Uniform Specialist
Choctaw Casino
08.2023 - Current
Surveillance Operator
Choctaw Casino Surveillance
04.2018 - 08.2018
Call Center Agent
Choctaw Casino & Resort
08.2014 - 04.2018
Security/ EMT
Choctaw Casino & Resort
07.2011 - 10.2011
Owner/Operator, Office Manager
Texoma Maintenance & Refrigeration
Paramedic License - EMT-Paramedic
Caney High School
High School Diploma -
Caney High School
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