Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Barbara Labbe

Spring Hill,FL

Summary

Adept at front desk support and exceptional communication, I elevated guest experiences at The Canopy at Beacon Woods. My tenure in customer service and banking honed my interpersonal skills and personal information protection, achieving significant improvements in client satisfaction and operational efficiency. Skilled in training and mentoring, I consistently exceed employer expectations.

Overview

50
50
years of professional experience

Work History

Concierge

The Canopy at Beacon Woods
Hudson, FL
02.2024 - Current
  • Manage a concierge desk, keeping area organized and stocked with necessary materials.
  • Acknowledge and greet guests entering or leaving building, promoting a pleasant environment.
  • Direct incoming calls and messages to appropriate staff or residents.
  • Handle mail and ensure safekeeping of packages and deliveries for residents.
  • Maintain resident and staff privacy and building reputation by keeping information confidential.
  • Enter work orders for housekeeping, pest control and maintenance issues.
  • Train new concierge staff on best practices and policies.

Customer Service Home Agent

LL Bean
Freeport, ME
08.2022 - 02.2023
  • Customer service via phone, accepted credit card payments for purchased merchandise
  • Resolved customer complaints in a timely manner, escalating difficult cases to supervisors when necessary.

Server

Montello Heights
Lewiston, ME
05.2021 - 08.2022
  • Prepared drinks and coffee and buffet breakfast bar
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Assisted in training new servers.
  • Monitored dining room for cleanliness and proper set-up at all times.

Banking Customer Service Representative

Norway Savings Bank
Norway, ME
01.2011 - 09.2016
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.
  • Cross-sold bank products, such as loans and insurance policies.
  • Identified potential fraud cases and reported them to the supervisor.
  • Explained banking procedures and regulations to customers accurately.
  • Processed loan applications and verified documentation for accuracy.
  • Handled cash deposits and withdrawals accurately according to established procedures.
  • Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
  • Checked customers' identification, when necessary, in compliance with anti-money laundering regulations.
  • Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.

Banking Associate

Key Bank
Portland, ME
11.1974 - 01.2011
  • Developed relationships with customers to increase sales of bank services.
  • Processed loan applications, evaluated creditworthiness, and approved or denied loans.
  • Provided advice and guidance on financial matters including investments and savings plans.
  • Assisted in the development of new banking products and services for clients.
  • Resolved customer complaints in a timely manner.
  • Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
  • Participated in training programs designed to improve job performance skills.
  • Attended seminars and workshops to stay abreast of industry trends.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads

Bookkeeper

St Joseph Catholic Church And School
Wallagrass, ME
01.1981 - 01.1996
  • Maintained and reconciled general ledger accounts.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Processed accounts payable and receivable transactions.
  • Conducted monthly bank reconciliations.
  • Performed month-end closing activities.
  • Ensured accuracy in all accounting entries and records.
  • Managed payroll processing for staff members.
  • Posted journal entries to the general ledger system accurately and timely.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Handled sensitive financial information with confidentiality and integrity.
  • Received and recorded cash, checks and transfers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks

Education

High School Diploma -

Fort Kent CHS
Fort Kent, ME
06-1974

Some College (No Degree) - Finance

UMFK
Fort Kent, ME

Skills

  • Front desk support
  • Exceptional communication
  • Training and mentoring
  • Strong interpersonal skills
  • Personal information protection

Accomplishments

  • Recent recipient of 'Employee of the Month' at The Canopy
  • I had achieved getting my insurance license for selling annuities in my banking career

Languages

English
Full Professional
French
Professional

Affiliations

  • I love walking and spending time riding our golf cart in the neighborhood
  • Spending time with my family is very important, and attending the grandkids' baseball games
  • I like hobbies such as crafting, knitting and crochet

References

References available upon request.

Timeline

Concierge

The Canopy at Beacon Woods
02.2024 - Current

Customer Service Home Agent

LL Bean
08.2022 - 02.2023

Server

Montello Heights
05.2021 - 08.2022

Banking Customer Service Representative

Norway Savings Bank
01.2011 - 09.2016

Bookkeeper

St Joseph Catholic Church And School
01.1981 - 01.1996

Banking Associate

Key Bank
11.1974 - 01.2011

High School Diploma -

Fort Kent CHS

Some College (No Degree) - Finance

UMFK

Similar Profiles

CREATE PROFILE
Barbara Labbe