Summary
Overview
Work History
Education
Skills
Timeline
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Barbara LaForge-Edwards

The Villages,FL

Summary

Enjoy a lifelong love of design. I have designed, coordinated home builds and remodeling over the last forty years for myself, family, friends and clients. I often bring the ‘outside’ into my home designs. I am not afraid of color and texture to help define space.

Overview

37
37
years of professional experience

Work History

Lobby Host Support

The Villages
Everglades -The Villages
09.2021 - Current

*Create Lifestyle packets- greet Lifestyle guests and provide them with detailed information about their stay.

*Monitor Sales Representative coverage on the floor

*Create new customer accounts for Sales Representatives

*keep track of New Home Showcase counts

Owner Grand County Cleaners

Self- Employed
Grand Lake, CO
05.2012 - 04.2021
  • Managed day-to-day business operations of cleaning company and rental management company. Ensured homes were in pristine condition prior to rental guests arrival.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Promptly responded to both owner and guests requests.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. Audited cleaning to ensure quality.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service. Responded to client feedback - especially during redesign and remodeling of homes.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to help them increase rental income- often times this included remodeling and redesigning rooms or entire homes to increase sleeping and living space, add comfort and design.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Teacher Helper

Cherry Creek School District
Aurora, CO
08.2006 - 05.2012
  • Responded to student needs and questions promptly.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.

Travel Consultant

Continental Airlines
Denver, CO
01.1987 - 11.2006
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Handled sensitive information with professionalism and discretion.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.

Education

Certificate - Travel And Business

Continental Airlines Agent Course
Denver, CO
03.1987

Diploma - General Studies

White Bear Lake High School
White Bear Lake
05.1971

Skills

  • Customer Service
  • Team Collaboration
  • Landscape design
  • Remodel/redesign coordination
  • Color and pattern coordination
  • Client Presentation Delivery
  • Material Selection
  • Multitasking and Organizing

Timeline

Lobby Host Support

The Villages
09.2021 - Current

Owner Grand County Cleaners

Self- Employed
05.2012 - 04.2021

Teacher Helper

Cherry Creek School District
08.2006 - 05.2012

Travel Consultant

Continental Airlines
01.1987 - 11.2006

Certificate - Travel And Business

Continental Airlines Agent Course

Diploma - General Studies

White Bear Lake High School
Barbara LaForge-Edwards