Barbara LaForge-Edwards

*Create Lifestyle packets- greet Lifestyle guests and provide them with detailed information about their stay.

*Monitor Sales Representative coverage on the floor

*Create new customer accounts for Sales Representatives

*keep track of New Home Showcase counts

• Managed day-to-day business operations of cleaning company and rental management company. Ensured homes were in pristine condition prior to rental guests arrival.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Promptly responded to both owner and guests requests.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. Audited cleaning to ensure quality.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service. Responded to client feedback - especially during redesign and remodeling of homes.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to help them increase rental income- often times this included remodeling and redesigning rooms or entire homes to increase sleeping and living space, add comfort and design.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Responded to student needs and questions promptly.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
• Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.

• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
• Handled sensitive information with professionalism and discretion.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.