Conscientious professional with experience encouraging social and economic well-being of individuals and their families. Skilled at providing guidance, support and assistance in crisis intervention, case maintenance, with accompanying bilingual skills to enhance client outcomes. An organized and dependable candidate who is able to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with professional and adaptable experience in the Human services field. Demonstrates exceptional professionalism, and teamwork with strong communication and management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Foster Care Case Manager
Department of Children and Family Services
09.2023 - Current
Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
Completed minimum visitations to check on children, families and home environments.
Provided case management services to abused, neglected and delinquent children
Participate in conferences and other training opportunities when requested by the Foster Care Supervisor or Program Manager; and to make use of professional consultation by learning from experience and knowledge of others.
Understand and practice use of appropriate confidentiality.
Developed case plans that established appropriate permanency goals for children in a timely manner.
Develop and implement a plan that meets the needs of the children and family.
Attend court hearings, prepare and file all court documents within required timeframes.
Prepare court reports, petitions and provide testimony to support case management as required by DCFS contract and court mandates.
Assure that DCFS policies and procedures, and all applicable laws, rules, and policies are followed.
Supervise visitation between foster children, siblings and their parents and/or caregivers in order to observe parent-child interaction and ensure safety on a weekly basis.
Identified and addressed clients’ physical and mental health/behavioral needs
Collaborated with community partners to ensure enhanced customer access to supportive services
Coordinated services for foster care children, birth parents and foster parents
Interacted with foster care children, foster parents, birth parents, and relevant professionals
Provided crisis intervention and management
Monitored progress of children after placement
Casac-T Counselor/Certified Peer Specialist
People USA
07.2022 - Current
1. Casac-T Counselor
Conducted assessments to determine progress and performance and report findings to relevant authorities.
Guided clients in developing skills and strategies for dealing with problems.
Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
Determined clients' risk of self-harm or other dangerous behaviors.
Educated clients on dangers of substance abuse and prevention techniques.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Assessed clients' needs to provide appropriate therapeutic interventions.
Supported individuals dealing with mental health and emotional issues.
Provided education on mental health topics and resources to clients.
Designed safe and supportive environment for clients to discuss issues.
Assists in coordinating services and referrals.
Acts as an advocate and helps guests gain access to resources while confronting their issues, such as mental health and substance issues.
2. Certified Peer Specialist
Facilitated peer-to-peer conversations to support open communication among mentees.
Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
Provide support for guests during interview, intake, arrival, and departure.
Share personal experience and encourage mental health wellness and recovery.
Assist in connection with mental health services, community resources, entitlements, and other services as needed.
Model and utilize Trauma Informed techniques and tools as outlined in Wellness Recovery Action Plan (WRAP), Mental Health First Aid, Motivational Interviewing, Safetalk, and Applied Suicide Intervention Skills Training (ASIST).
Provide telephone support to peers in the community through the 24 hours warm line.
Help maintain a clean, safe, and secure trauma-informed environment.
Work cooperatively with the Rose House team and maintain clear, honest, and respectful communication with team members.
Social Welfare Examiner II
Department of Children and Family Services
06.2016 - 09.2023
Conducted applicant interviews and determined eligibility for public assistance programs.
Managed caseload of high numbers of applicants, consistently reviewing income eligibility via statewide verification system.
Reviewed application process with applicants and assisted in preparation of documents to apply for state benefits.
Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
Conducted quarterly meetings to review cases and assisted in development of budget support for applicants to reach self-sufficiency.
Verified applicant information by conducting field visits to validate information reported on application.
Assisted clients in identifying community resources and connecting with appropriate services.
Participated in professional development and training opportunities to enhance clinical skills.
Collaborated with other state program offices to provide applicants with additional supports to meet needs.
Prepared budgets for program applicants to assist in determining needs and ongoing financial preparation.
Reported findings of fraud investigations to appropriate state agencies and officials.
Family Development Specialist
Access Supports For Living
05.2014 - 05.2015
Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Completed comprehensive assessments of families to identify needs and develop treatment plans.
Developed and implemented programs to support children's mental health and well-being.
Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Works one-on-one and in small groups with individuals and families
Providing parenting education in the areas of: child development, parent/child relationships, communication, guidance and supervision, etc.
Developed and implemented strategies to reduce and prevent family conflict.
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Maintained detailed case histories, metrics and reports to meet strict standards.
Encouraging the development of good self-esteem and teaching techniques/methods to promote positive self-esteem in other family members.
Responsible for acting as a resource to assigned families, facilitating assessment of need, goals, helping to recognize barriers to stability, and assisting with the development of strategies for meeting families’ needs and strengthening their support network.
Teaching/encouraging, as appropriate, basic health/hygiene/housekeeping standards to promote healthful, sanitary living conditions.
Documented data and completed accurate updates to case records.
Education
Bachelor of Science - Social Work
Mercy College
Dobbs Ferry, NY
12.2025
Certification - CASAC
Dutchess Community College
Poughkeepsie, NY
04.2018
Bachelor of Science - Psychology
Mercy College
Dobbs Ferry, NY
05.2014
Associate of Science - Human Services
Dutchess Community College
Poughkeepsie, NY
05.2014
Skills
Trauma experience
Court Testimony
Report Writing
Reunification procedures
Child Advocacy
Cultural Competency
Crisis Intervention
Multitasking Abilities
Reliability
Problem-Solving
Teamwork and Collaboration
Certification
Certified New York State Peer Specialist
Credentialed Alcoholism and Substance Abuse Counselor (CASAC)
Languages
Spanish
Native or Bilingual
Timeline
Foster Care Case Manager
Department of Children and Family Services
09.2023 - Current
Casac-T Counselor/Certified Peer Specialist
People USA
07.2022 - Current
Social Welfare Examiner II
Department of Children and Family Services
06.2016 - 09.2023
Family Development Specialist
Access Supports For Living
05.2014 - 05.2015
Bachelor of Science - Social Work
Mercy College
Certification - CASAC
Dutchess Community College
Bachelor of Science - Psychology
Mercy College
Associate of Science - Human Services
Dutchess Community College
Certified New York State Peer Specialist
Credentialed Alcoholism and Substance Abuse Counselor (CASAC)
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