Barbara Leanne Prince
Thomasville,USA
Summary
Proficient in managing preschool and daycare operations, with a focus on developing engaging educational programs. Strong background in curriculum design and staff training, consistently meeting state compliance standards. Enhanced parent engagement through exceptional customer service and communication initiatives. Current role as a CSR further strengthens customer service capabilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CSR Referrals Glass Claims
Safelite Solutions
Columbus, Ohio
01.2025 - Current
- De-escalated customer concerns using approved scripts during telephone interactions.
- Exceeded service goals through effective customer service, sales, and employee management practices.
- Developed strategies to enhance quality of customer service delivery.
- Maintained comprehensive knowledge of company products and services to assist customers.
- Strengthened customer retention by offering discounts and promoting available products.
- Processed orders and managed customer account changes using proprietary software.
- Collaborated with teams to resolve complex account-related issues efficiently.
- Documented customer interactions in CRM software according to company standards.
- Prioritized and organized tasks to efficiently accomplish service goals.
Substitute Teacher
Davidson County School District
Lexington, NC
10.2024 - 01.2025
- Facilitated classroom instruction following lesson plans to ensure effective learning.
- Supervised students during recess and dismissal to maintain safety and order.
- Developed creative activities to engage students in hands-on learning experiences.
- Utilized various teaching techniques to motivate students and foster academic growth.
- Maintained classroom discipline, enforcing school policies on attendance and behavior.
- Communicated with head teacher to align on daily priorities and lesson execution.
- Provided feedback on student performance to enhance teaching strategies.
- Established positive relationships with administrators, teachers, and parents for collaborative support.
Assistant Childcare Director
The Nest
Winston-Salem, NC
05.2023 - 08.2024
- Coordinated maintenance, cleaning, and sanitation for facilities and equipment.
- Maintained compliance with program standards, legal regulations, and ADA accommodations.
- Increased enrollment from 70 to 135 children, achieving a waiting list of over 40.
- Established strong relationships with parents through newsletters, emails, and conferences.
- Oversaw budgeting process by monitoring expenses and making necessary adjustments.
- Handled tuition forms for billing office and provided statements for parents.
- Planned special events to enhance children's learning experiences.
- Managed daily operations, ensuring a safe and nurturing environment for children.
Childcare Director
Little Disciples of Joy
04.2023 - 05.2023
- Managed daily operations of childcare facility, ensuring safe and nurturing environment for children.
- Handled parent complaints or concerns with sensitivity and professionalism.
- Maintained compliance with state licensing regulations and accreditation standards.
- Ensured that facility maintained clean and safe environment by conducting regular inspections and addressing any issues promptly.
- Attended professional development workshops.
- Supported teachers with mentoring and day-to-day assistance.
- Recruited, hired, evaluated primary and supplemental staff and recommended personnel actions for programs and services.
- Improved student behavior with positive reinforcement techniques and good parent relations.
- Kept children secure with classroom monitoring.
- Monitored students' progress and provided assistance in resolving problems.
Director of Children's Center
Laurel Oak Children's Center
01.2017 - 01.2023
- Supervised hiring process for new employees, including interviews and background checks.
- Evaluated program effectiveness and made adjustments as needed.
- Backed up teachers with handling conflicts and running smooth classes.
- Addressed and appropriately handled employee and student conflicts.
- Addressed any concerns or complaints from parents, staff, or students in timely manner.
- Ensured compliance with local, state, and federal regulations.
- Created safe, inclusive environment for staff, students, and families.
- Maintained discipline among students by consistently enforcing center rules.
- Assisted in marketing efforts to promote center's services and events.
- Determined staffing needs and proactively recruited new workers.
- Cultivated positive and productive center atmosphere for everyone.
- Maintained open communication with parents and guardians regarding center offerings.
- Managed daily operations and staff at center.
- Helped parents understand and follow center policies.
- Selected curriculum and monitored lesson plan implementation in each class.
- Learned, communicated and upheld applicable federal and state regulations governing center options.
- Conducted regular inspections of facility to ensure safety standards were met.
- Established clear expectations and objectives for team members and helped each achieve goals.
- Coordinated maintenance, cleaning and sanitation for program facilities and equipment.
- Maintained compliance with program standards, legal regulations and ADA accommodations.
- Hired trained, and supervised staff members to ensure high-quality care and education for all children.
- Enhanced program by improving staff performance and developing strategies to achieve goals.
- Evaluated staff performance annually.
- Maintained compliance with state licensing regulations and accreditation.
- Ensured that facility maintained clean and safe environment by conducting regular inspections and addressing any issues promptly.
- Managed daily operations of childcare facility, ensuring safe and nurturing environment for children.
- Monitored students' progress and provided assistance in resolving problems.
- Improved student behavior with positive reinforcement techniques and good parent relations.
- Kept children secure with consistent monitoring and tracking policies.
Preschool Teacher
Laurel Oak Children's Center
01.2003 - 01.2017
- Encouraged children to learn through play and exploration.
- Improved classroom control by resolving behavioral issues using positive reinforcement techniques.
- Restocked classroom materials.
- Provided diverse learning, ample playtime and caring environments to support early childhood success.
- Showed flexibility and positive behavioral reinforcement.
- Assessed individual student progress and adapted instruction to meet their needs.
- Designed creative art projects that helped children express themselves while enhancing fine motor skills.
- Created age-appropriate lesson plans to assist children's social, emotional, and cognitive development.
- Incorporated play-based learning experiences into daily routines to enhance curriculum objectives.
- Assisted families with children's transitions from preschool to kindergarten.
- Supported unique needs of each child under care by consulting with parents and assessing individual behaviors.
- Encouraged open communication with parents about their child's growth and development.
- Maintained safe, clean, and stimulating classroom environment.
- Responded quickly to children's needs based off of temperament styles and different personal needs.
- Color recognition and numbers with visually engaging class activities.
- Created age-appropriate lesson plans focusing on cognitive, social, emotional, and physical development.
- Supported development of children's self-esteem through positive reinforcement and encouragement.
- Established class rules and behavior expectations while promoting sense of responsibility in young learners.
- Assisted children with puzzles and problem-solving to build motor and cognitive skills.
- Modeled positive behaviors to help improve children's self-esteem and social skills.
- Kept classroom clean and organized through regular attention to upkeep requirements.
- Adapted teaching methods and instructional materials to meet student needs and interests.
- Helped children explore new ideas and concepts through hands-on learning.
- Encouraged age-appropriate advancements in children's learning and development.
- Built children's social skills by modeling and reinforcing positive behaviors.
- Distributed meals and snacks to students following set schedule.
- Taught number and pattern recognition using drawings and symbols.
- Balanced schedules with mix of learning, free play and quiet periods.
- Identified learning and development issues and shared observations with parents.
Education
Associate in Applied Science (A.A.S.) -
Stanly County Community College
Albemarle, NC, USA05.2020
Skills
- CPR Certification
- Organizational Skills
- Time Management
- Parent Communication
- Adaptability
- Regulatory Compliance
- First Aid Certification
- Multitasking Abilities
- Record Keeping
- First aid knowledge
- Leadership abilities
- Technology integration
- Administrative Functions
- Staff management
- Compliance procedures
- Problem-solving abilities
- Regulatory knowledge
- Attention to Detail
- Reliability
- CRM software
- Conflict resolution
- Product knowledge
- Sales techniques
- Order processing
- Customer service
- Team collaboration
- Task prioritization
- Communication skills
- Quality assurance
- Data documentation
- Problem solving
- Report generation
- Customer consulting
- Assertiveness
- Call center operations
- Analytical thinking
- Customer retention
- Decision-making
- Relationship building
- Receiving support
- Script adherence
- Effective communication
- Continuous improvement
- 10-key
- Customer relationship management (CRM)
- Microsoft PowerPoint
- Work prioritization
- Warranty service
- Cultural awareness
- Product promotion
- Data entry accuracy
- Call escalation
- Information gathering
- Building rapport
- Customer service orientation
- Following scripts
- Teamwork skills
- Account updating
- Verbal and written communication
- Clerical support
- Call documentation
Certification
- Administration 1 and 2
- Honors for 3 years
- Presidents List for 1 year
Affiliations
- Art
- Painting in all forms
- Drawing
- poem writing
- crafty and creative
Timeline
CSR Referrals Glass Claims
Safelite Solutions
01.2025 - Current
Substitute Teacher
Davidson County School District
10.2024 - 01.2025
Assistant Childcare Director
The Nest
05.2023 - 08.2024
Childcare Director
Little Disciples of Joy
04.2023 - 05.2023
Director of Children's Center
Laurel Oak Children's Center
01.2017 - 01.2023
Preschool Teacher
Laurel Oak Children's Center
01.2003 - 01.2017
Associate in Applied Science (A.A.S.) -
Stanly County Community College
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