Barbara LeBlanc
North Fort Myers,FL
Summary
Dedicated Customer Service Representative with over 9 years of experience in phone and email support. Skilled in active listening and problem resolution, consistently delivering exceptional service that drives customer loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative III
Solera Lynx Services
04.2016 - 06.2025
- Resolved customer inquiries through phone and email, ensuring timely and accurate support.
- Trained new team members on customer service protocols and system navigation.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Implemented process improvements that increased response efficiency and customer satisfaction.
- Managed high-volume call traffic while maintaining professionalism and empathy in all interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Medical Office Administration
Salter College
West Boylston, MASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Documentation
- Building rapport
- Dispute resolution
Timeline
Customer Service Representative III
Solera Lynx Services
04.2016 - 06.2025
No Degree - Medical Office Administration
Salter College