Barbara Lee
Plymouth,MN
Summary
Dynamic Customer Service Representative and Project Manager with Japs-Olson, adept at resolving complex issues and enhancing customer loyalty through active listening and critical thinking. Proven track record in managing projects efficiently while fostering strong relationships, resulting in increased client retention and satisfaction. Skilled in conflict resolution and project planning.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Project Manager
Japs-Olson
06.2007 - 04.2025
- Manage customer projects from concept to completion
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Skills
- Effective listening
- Problem-solving skills
- Accurate data entry
- Effective relationship management
- Computer proficiency
- Professional telephone demeanor
- Account management
- Time management
- Verbal and written communication
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Organizational skills
- Professional and courteous
Timeline
Customer Service Representative/Project Manager
Japs-Olson
06.2007 - 04.2025
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