BARBARA LEONE
West Palm Beach,Florida
Summary
Outgoing and friendly Executive Personal Assistant, Office Manager, and Paralegal delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Well-organized professional equipped with varied experiences in administrative role. Dedicated Office Manager and Executive Personal Assistant with a background in Legal Studies. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Offers honed competencies in data-entry, database management and scheduling. Professional and industrious in Administration bringing exceptional simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Office Manager/Executive Assistant with over 17 years of experience in predominantly the healthcare industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Assistant/Receptionist
Els for Autism Foundation
03.2022 - 10.2022
- Greet clients, answer multi-line telephone, manage email/mail correspondence, and heavy calendaring
- Coordinate campus tours monthly.
- Collaborate with clinicians, executives, and recreation staff.
- Conduct administrative duties such as event planning, team communication, and analysis.
- Successfully execute a fresh brand image with flyers, community reports, and other marketing materials.
- Update and keep current the company website.
- Manage a database.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Observed confidentiality and extreme discretion.
- Complied with HPPA.
Legal Assistant
State Attorney's Office, David Aronberg
06.2021 - 11.2021
- Provided administrative support for three attorneys.
- Organized calendars, depositions, and messages, distributed correspondence to victims, witnesses, and arresting officers.
- Maintained records and documents, ensuring all files were current.
- Mediated between defendants, witnesses, and victims with attorneys, court officers, law officers, Department of Corrections, Gun Club, PBSO, managers, and clients.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Managed accounts and client records, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances and depositions.
- Reviewed, edited and proofread legal documents for grammar, spelling, and formatting.
- Managed firm administrative matters.
- Interviewed and prepared intake sheets for clients.
- Prepared for trials, conducting legal research and drafting pleadings.
- Organized key evidence exhibits to prepare for trials.
Executive Assistant
VP of Marketing, GL Staffing Services, Inc
06.2010 - 12.2010
- Executed administrative functions for a non-profit company that supplied high-caliber programs featuring the world's foremost scholars and educators.
- Coordinated program functions, logistics, and managed events, including searching for venues and arranging speakers. Investigated new cultural trends and activities for potential program inclusion
- Coordinated program functions, logistics, and managed events, including searching for venues and arranging speakers. Investigated new cultural trends and activities for potential program inclusion.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Answered high volume of phone calls and email inquiries.
- Screened personal and business calls and directed to appropriate party.
Office Manager/Administrator
CSI-Friends Assisting Seniors
02.2008 - 05.2008
- Managed schedules and oversaw daily operations of an office with 20 employees and hundreds of clinical staff
- Hired, trained, and onboarded clinical staff
- Implemented office supplies inventory control, and standardized office ordering procedures
- Delivered effective administrative functions for a state licensed nurse registry
- Served as interim Administrator to maintain continuous and efficient workflow
- Helped develop a productive, compassionate workforce by scheduling and training administrative and clinical staff to produce skilled professionals for nursing facilities, hospice, and homes
- Monitored employees to ensure adherence to quality standards, deadlines, and guidelines.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed internal requirement which complied with OSHA standards to minimize regulatory risks and liability across program.
- Managed six employees through positive workplace culture, reducing employee turnover.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Executive Assistant to CFO
Song + Associates
03.2007 - 12.2007
- Managed executive support functions for a department of 40 employees at a full-service architectural, planning, and interior design firm.
- Prepared proposals, contracts, and updated employee files while maintaining confidentiality and extreme discretion.
- Coordinated complex travel and lodging itineraries
- Collaborated with various vendors, including structural, civil, landscape and mechanical engineers to ensure seamless execution of functions
- Demonstrated proficiency employing MS Office software and Google Workspace to organize reports, spreadsheets, and maintain calendars.
- Organized and coordinated conferences and monthly meetings.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created expense reports, budgets and filing systems for management team.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for CFO.
- Screened personal and business calls and directed to appropriate party.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Created and managed office systems to efficiently deal with documentation.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Personal Assistant to the Owner
Tricony Management
12.2005 - 12.2006
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Sourced and ordered office equipment and supplies.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed residential properties and staged homes prior to clients' arrivals.
- Checked residencies for move-in readiness prior to client arrivals.
Education
Bachelor of Arts - Legal Studies
Keiser University
West Palm Beach, FL05.2024
Associate of Arts - Paralegal Studies
Keiser University
West Palm Beach, FL05.2021
Associate of Science - Business Management / Secretarial Science
Suffolk Community College
Selden, NY06.1983
Skills
- Leadership
- Manage-up
- Can-do attitude
- Office ADMINISTRATION
- Accurate work
- ARTICULATE
- TRAVEL ARRANGEMENTS
- Human Resources
- Motivated
- Creativity
- MuLti-task
- Commitment
- Recruiting
- EXECUTIVE ADMINISTRATion
- Budgeting
- Finance
- DATA ENTRY
- HOSPITALITY
- EVENT PLANNING
- CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
- Problem solver
- Fast-paced
- Calendaring
- Customer Service
- Database management
- Project management
- Healthcare Administration
- EMPLOYEE RELATIONS:
- Recruitment
- Detail-oriented
- Sound judgment
- Communication & client services
- Constant Contact
- Pro-active
- Conflict resolution
- Patient & composed
- Resourceful
- Flexible
- Donor perfect
- Organized
- Social media
- Results driven
- Google workspace
- Typing: 45 wpm
- Shorthand: 30 wpm
- MS Office: Word, Outlook, Excel, PowerPoint, Teams
- FR100 Non-Profit Database
- Skyline
- IBM AS/400
- STAC
- Showcase
- Raiser’s Edge
- Customer Complaint Resolution
- Call Answering and Routing
- Travel Planning
- Correspondence and Office Documents
- Data Entry and Database Software
- Positive Attitude and Energetic
- Computer Proficiency
- Shorthand Writing
- Business Correspondence
- Legal Document Preparation
- Correspondence Distribution
- Updating Client Data
- Appointment Booking
- Google Docs
- Multi-Line Telephone Skills
- Data Research and Analysis
- Greeting and Seating Clients
- Organization and Efficiency
- Visitor and Customer Relations
- Delivery Coordination
- Meeting Support
- Administrative and Clerical Support
- Office Equipment Operation
- Visitor Monitoring
- Lobby Maintenance
- Personal Initiative
- Patient Reception
- Cloud-Based File Organization
- Correspondence Typing
- Filing and Smoothing
- Preparing Memos
- Spreadsheet Tracking
- Incoming Call Management
- Word Processing
- Information Updates
- Information Retrieval
- Hotel Accommodations
- Patient Contact
- Telephone Reception
- Office Supply Management
- Articulate Communication
- Entering Patient Data
- Documentation
Certification
Employment Law Seminar
Hurricanes: Managing Through the Storms, 2007
Managing Difficult People, FL, 2003
Alzheimer's Training, Coral Springs, FL
Interior Design, NY Institute of Technology
Westlaw Certified, Florida, 2019
Notary Public, Florida Notary Association
pg. 2
Timeline
Personal Assistant/Receptionist
Els for Autism Foundation
03.2022 - 10.2022
Legal Assistant
State Attorney's Office, David Aronberg
06.2021 - 11.2021
Executive Assistant
VP of Marketing, GL Staffing Services, Inc
06.2010 - 12.2010
Office Manager/Administrator
CSI-Friends Assisting Seniors
02.2008 - 05.2008
Executive Assistant to CFO
Song + Associates
03.2007 - 12.2007
Personal Assistant to the Owner
Tricony Management
12.2005 - 12.2006
Bachelor of Arts - Legal Studies
Keiser University
Associate of Arts - Paralegal Studies
Keiser University
Associate of Science - Business Management / Secretarial Science
Suffolk Community College
Employment Law Seminar
Hurricanes: Managing Through the Storms, 2007
Managing Difficult People, FL, 2003
Alzheimer's Training, Coral Springs, FL
Interior Design, NY Institute of Technology
Westlaw Certified, Florida, 2019
Notary Public, Florida Notary Association
pg. 2
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