Barbara Lezin
Orange,CA
Summary
Over 13 years of sales, customer service skills and marketing experience. Strong organization, analytical, problem resolution and follow up skills. Always present an outgoing while professional personality
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales
Peloton Interactive, Peloton
2021.10 - Current
- Uses CARDIO Framework to effectively match our products with our consumers needs, enabling me to exceed my goals on a regular basis
- Utilizes Salesforce to effectively manage leads and nurture through the sales funnel
- Over 118% to CFU goal since November 2021
- Huge team player, that brings in high energy and inspires others
Retail & Internet Sales
California Beemers
2019.06 - 2020.10
- Created relationships with new BMW customers
- Sold 10 - 25 units per month
- Managed approximately 40 incoming calls, and emails per day from customers
Internet Sales
Buena Park Nissan
2019.03 - 2019.06
- Followed up with previous clients to generate new sales
- Worked with sources like Truecar, Dealersocket, ADP etc
- Making up to 200 Calls per day
- Met or exceeded Internet sales goals and objectives by 30%.
- Managed Internet sales leads by responding to inquiries, setting appointments and answering questions on Nissans.
- Attained minimum performance of Internet sales ratio from inbound leads.
Lease Retention Manager
Kia of Orange
2017.01 - 2019.03
- Followed up with previous customers for Lease Renewal or buyout
- Worked with Kia Corporate directly to handle returns
- Improved customer retention by developing and implementing targeted strategies for various client segments.
- Increased customer loyalty through the establishment of a comprehensive rewards program.
- Enhanced overall customer experience by closely monitoring satisfaction metrics and initiating proactive measures to address concerns.
Retention Manager
McKenna Audi
2013.11 - 2015.11
- Worked with Audi Corporate directly
- Improved customer retention by developing and implementing targeted strategies for various client segments.
- Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
- Streamlined communication processes, fostering stronger relationships between clients and account management teams.
Product Specialist
Mckenna Volkswagen
2011.09 - 2013.10
- Worked directly with our buyer to try and meet the customer’s needs if the vehicle is not in stock
- Customer Service Management
- Developed innovative product strategies for increased sales and customer satisfaction.
- Established strong relationships with key industry influencers to promote products through various channels.
- Continually expanded knowledge of Volkswagen product line.
Education
Bachelors - Business Administration
Santiago Canyon College
Orange, CABachelors - Business Administration, Marketing Apparel
Fullerton College, Santiago Canyon College
Fullerton, CAundefined
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Skills
- Multitasking Abilities
- Google Drive
- Computer Skills
- Self-Directed
- Flexible and Adaptable
- Team building
- Critical Thinking
- Decision-Making
- Organization and Time Management
- Teamwork and Collaboration
Certification
- EXCEPTIONAL INTERPERSONAL SKILLS
- ORGANIZED AND METICULOUS
- STRONG SALES CLOSER
- CHEERFUL & ENERGETIC
- PASSIONATE PELOTON MEMBER WITH EXTENSIVE BRAND KNOWLEDGE
Additional Information
- AWARDS & ACKNOWLEDGEMENTS, Recognition by Scott Keogh Audi of America in the top 100 in Sales 2014-2015 Peloton Top 10 in West Region - 206% to CFU goal in May 2022.
- GIGS & ACTIVITIES, Peloton NA Culture Toolkit Gig October 2023 - December 2023 (pitching work culture ideas; Pelo Awards)
Timeline
Retail Sales
Peloton Interactive, Peloton
2021.10 - Current
Retail & Internet Sales
California Beemers
2019.06 - 2020.10
Internet Sales
Buena Park Nissan
2019.03 - 2019.06
Lease Retention Manager
Kia of Orange
2017.01 - 2019.03
Retention Manager
McKenna Audi
2013.11 - 2015.11
Product Specialist
Mckenna Volkswagen
2011.09 - 2013.10
Bachelors - Business Administration
Santiago Canyon College
Bachelors - Business Administration, Marketing Apparel
Fullerton College, Santiago Canyon College
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- EXCEPTIONAL INTERPERSONAL SKILLS
- ORGANIZED AND METICULOUS
- STRONG SALES CLOSER
- CHEERFUL & ENERGETIC
- PASSIONATE PELOTON MEMBER WITH EXTENSIVE BRAND KNOWLEDGE
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