Barbara Loos
Lancaster,NY
Summary
Dependable Manager with a strong sense of ownership and initiative. Demonstrates an exceptional work ethic and a commitment to exceeding company expectations. Skilled in building productive working relationships and excelling in fast-paced, deadline-driven environments. Proven track record of managing goals and team development successfully, with a history of thriving in team-oriented settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Physical Therapy Operation Manager
UBMD Orthopedics and Sports Medicine
Buffalo, NY
04.2022 - 08.2024
- Manage front office staff across four physical therapy locations.
- Oversee selection, training, and professional development of the team.
- Collaborate with Physical Therapy Directors to refine policies and procedures, enhancing patient satisfaction.
- Review and determine employee work hours and scheduling, and handle payroll submission.
- Implement new office procedures to improve workflow and patient satisfaction.
- Perform general administrative duties and guide office operations to ensure high levels of customer service.
Office Manager
Hollywood Urgen Care
Hollywood, CA
06.2016 - 04.2022
- Manage 15 front and back office staff, including selection, training, and professional development.
- Conduct performance evaluations and implement ongoing development programs.
- Review and determine employee work hours and scheduling, ensuring a high level of customer service.
Office Manager
Skin & Beauty Center
Burbank, CA
02.2016 - 06.2016
- Led front and back office teams.
- Directing staff, managing schedules, and overseeing patient registration.
- Ensured exceptional customer service through strategic staff incentives and review management.
- Supervised inventory and sales, while streamlining office operations for maximum efficiency and delivering comprehensive administrative support.
Office Manager
Brentview Urgent Care
Los Angeles, CA
10.2015 - 02.2016
- Oversee operations for two office locations: Brentwood and West Hollywood.
- Manage a team of 10 registration and clinical staff.
- Process payroll and review and determine employee work hours and scheduling.
- Lead the transition from paper-based records to Electronic Medical Records (EMR).
- Serve as the liaison between the office and external vendors, including eClinicalWorks, as well as building facilities and maintenance.
- Assist the owner and founder with day-to-day tasks and responsibilities.
- Strategize on business development opportunities, including EMR vendors, and customer service training initiatives.
Acting Director of Registration
Medfirst Urgent Care dba MASH
Buffalo, NY
09.2008 - 10.2015
- Directed and oversaw operations for seven locations across the Western New York Region.
- Managed a team of 20+ office administrators and front desk managers.
- Collaborated with the Director of Operations and Senior Nurse Manager to ensure smooth business flow and effective use of staff and resources.
- Initiated a standardized employee training program, resulting in increased customer satisfaction.
- Conducted performance evaluations and ongoing development programs for staff.
- Executed strategic initiatives to achieve Joint Commission Accreditation.
Office Manager
Medfirst Urgent Care dba MASH
Amherst, NY
- Oversaw recruitment, training, and development for 8 new hires.
- Acted as liaison between management, clinical staff, and the community.
- Collaborated with health-related agencies and organizations, including primary care physicians, insurance companies, wellness organizations, and external vendors.
- Reviewed and approved payroll for all employees.
- Ensured strict confidentiality and safeguarded all patient-related information.
- Maintained a high level of patient/customer service and managed patient registration.
- Managed the office budget, handled daily transactions, and made payments.
Education
High School Diploma -
Depew High School
DepewSkills
- Strategic Planning
- Business Development
- Marketing
- Workforce Management
- Policy Implementation
- Staff Development
Certification
Medical Office Procedural Billing and Coding Class l Management Seminars through Skillpath and Lorman |
Electronic Medical Record (EMR ) Software | Centricity | Epic, Medent EHR | Microsoft Office Suite l HIPAA
COMPLIANT
Timeline
Physical Therapy Operation Manager
UBMD Orthopedics and Sports Medicine
04.2022 - 08.2024
Office Manager
Hollywood Urgen Care
06.2016 - 04.2022
Office Manager
Skin & Beauty Center
02.2016 - 06.2016
Office Manager
Brentview Urgent Care
10.2015 - 02.2016
Acting Director of Registration
Medfirst Urgent Care dba MASH
09.2008 - 10.2015
Office Manager
Medfirst Urgent Care dba MASH
High School Diploma -
Depew High School
Medical Office Procedural Billing and Coding Class l Management Seminars through Skillpath and Lorman |
Electronic Medical Record (EMR ) Software | Centricity | Epic, Medent EHR | Microsoft Office Suite l HIPAA
COMPLIANT
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