Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Barbara Lopez

Miami,FL

Summary

Dynamic professional with extensive experience at Mosaic Companies, excelling in project management and customer service. Proven track record in resolving complex order issues and enhancing client satisfaction, contributing to a significant increase in repeat business. Skilled in data compilation and technical support, ensuring timely and accurate order fulfillment.

Overview

29
29
years of professional experience

Work History

Sales Support - Project Coordinator /Lead CSR

Mosaic Companies
Hialeah, FL
03.2013 - Current
  • Managed multiple projects simultaneously while meeting strict deadlines.
  • Processed purchase orders from customers in a timely manner.
  • Compiled data from multiple sources for use in presentations or other materials.
  • Resolved order issues by consulting with appropriate departments.
  • Developed relationships with key clients to ensure satisfaction and repeat business.
  • Provided technical assistance to customers in configuring product settings.
  • Maintained accurate records of customer orders and inquiries.
  • Adhered to established policies and procedures when handling customer information.
  • Generated quotes for customers based on their individual requirements.
  • Answered customer inquiries regarding products, pricing, and availability.
  • Scheduled meetings between sales representatives and potential clients.
  • Performed quality assurance checks on outgoing orders before shipment.
  • Provided technical support to customers via phone or email.
  • Provided administrative support to the sales team as needed.
  • Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
  • Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.

Customer Service / Warehouse Manager

Innovative Surfaces Of Texas
Coral Gables, FL
02.2008 - 09.2011
  • Resolved customer complaints related to product quality or delivery issues.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Communicated regularly with other departments regarding supply chain activities.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Provided information to shipping and receiving personnel regarding inventory stock.

Office Manager

Marble Systems
Miami, FL
07.2005 - 01.2008
  • Office manager for large travertine / stone manufacturer.
  • Recruited and trained sales staff.
  • Supervised, motivated, and monitored team performance.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Monitored inventory levels and placed orders when needed.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Established new company accounts.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided training to new hires on office policies and procedures.

Vendor Relations /Installation Service Coordinator

Expo Design Center
Miami, FL
01.1996 - 07.2005
  • Provided customer service, Ordering and Vendor contact
  • Worked closely with project managers,Designers, home builders.
  • Processed installation estimates
  • Gained experience throughout all departments, Awarded various customer service recognition

  • Identified opportunities for process improvements within the vendor management program.
  • Maintained accurate records of all vendors and their contracts.
  • Managed day-to-day communications with multiple vendors simultaneously.
  • Negotiated pricing and terms with existing vendors on behalf of the company.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided training sessions for new employees on proper techniques used in installations.

Education

High School Diploma -

South Miami Sr. High
Miami, FL
06-1990

Skills

  • Project management
  • Order processing
  • Customer service
  • Data compilation
  • Technical support
  • Sales support
  • Quality assurance
  • Problem solving
  • Time management
  • Workload management

Languages

English
Professional
Spanish
Professional

Timeline

Sales Support - Project Coordinator /Lead CSR

Mosaic Companies
03.2013 - Current

Customer Service / Warehouse Manager

Innovative Surfaces Of Texas
02.2008 - 09.2011

Office Manager

Marble Systems
07.2005 - 01.2008

Vendor Relations /Installation Service Coordinator

Expo Design Center
01.1996 - 07.2005

High School Diploma -

South Miami Sr. High

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Barbara Lopez