Barbara Lorenzana
Jersey City,NJ
Summary
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Importer
Mainfreight Inc
2022.05 - Current
- Calculated cost of goods by weight and volume
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Served as a liaison between various parties involved in the supply chain process, fostering collaboration and communication to ensure timely deliveries.
- Maintain shipment files in accordance with KPI’s and ensure invoicing is completed in a timely manner
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
Patient Service Specialist
Kessler Institute for Rehabilitation
2021.09 - 2022.05
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, scheduling appointments.
- Conducted regular audits of patient charts to identify discrepancies or missing information, contributing to the overall quality improvement efforts within the clinic setting.
Human Resource Associate
RWJBarnabas Health
2019.10 - 2021.04
- Collaborated with recruiting teams and human resources representatives to accomplish hiring objectives.
- Oversaw the administration of pre-employment assessments, background checks, and reference checks to ensure compliance with company policies.
- Established a strong rapport with candidates throughout the entire recruitment lifecycle, contributing positively towards their overall experience.
- Developed and implemented onboarding and orientation programs for new employees.
Intern Buyer
RWJ Barnabas Behavioral Health
2019.06 - 2019.10
- Procured products and services for 11 hospitals, 4 children hospitals and many other facilities through purchase orders
- Processed all requisitions and purchase orders within 48 hours of dispatch and updated PeopleSoft system
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science in Supply Chain, Logistics, and Maritime Port Management -
New Jersey City University
05.2020
Skills
- KPI Monitoring
- Supply Chain Optimization
- Cross Functional Collaboration
- Data Analysis
- Customer Service
- Time Management
- Negotiation
Timeline
Importer
Mainfreight Inc
2022.05 - Current
Patient Service Specialist
Kessler Institute for Rehabilitation
2021.09 - 2022.05
Human Resource Associate
RWJBarnabas Health
2019.10 - 2021.04
Intern Buyer
RWJ Barnabas Behavioral Health
2019.06 - 2019.10
Bachelor of Science in Supply Chain, Logistics, and Maritime Port Management -
New Jersey City University
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