Barbara Lorenzana
Jersey City,NJ
Summary
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Importer
Mainfreight Inc
Elizabeth, NJ
05.2022 - Current
- Calculated cost of goods by weight and volume
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Served as a liaison between various parties involved in the supply chain process, fostering collaboration and communication to ensure timely deliveries.
- Maintain shipment files in accordance with KPI’s and ensure invoicing is completed in a timely manner
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
Patient Service Specialist
Kessler Institute for Rehabilitation
Ocean, NJ
09.2021 - 05.2022
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, scheduling appointments.
- Conducted regular audits of patient charts to identify discrepancies or missing information, contributing to the overall quality improvement efforts within the clinic setting.
Human Resource Associate
RWJBarnabas Health
Somerset, NJ
10.2019 - 04.2021
- Collaborated with recruiting teams and human resources representatives to accomplish hiring objectives.
- Oversaw the administration of pre-employment assessments, background checks, and reference checks to ensure compliance with company policies.
- Established a strong rapport with candidates throughout the entire recruitment lifecycle, contributing positively towards their overall experience.
- Developed and implemented onboarding and orientation programs for new employees.
Intern Buyer
RWJ Barnabas Behavioral Health
Oceanport, NJ
06.2019 - 10.2019
- Procured products and services for 11 hospitals, 4 children hospitals and many other facilities through purchase orders
- Processed all requisitions and purchase orders within 48 hours of dispatch and updated PeopleSoft system
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science in Supply Chain, Logistics, and Maritime Port Management -
New Jersey City University
05.2020
Skills
- KPI Monitoring
- Supply Chain Optimization
- Cross Functional Collaboration
- Data Analysis
- Customer Service
- Time Management
- Negotiation
Timeline
Importer
Mainfreight Inc
05.2022 - Current
Patient Service Specialist
Kessler Institute for Rehabilitation
09.2021 - 05.2022
Human Resource Associate
RWJBarnabas Health
10.2019 - 04.2021
Intern Buyer
RWJ Barnabas Behavioral Health
06.2019 - 10.2019
Bachelor of Science in Supply Chain, Logistics, and Maritime Port Management -
New Jersey City University