Barbara Lucas
Slidell,LA
Summary
Resourceful and results-oriented Strategic Account Manager driven to meet strategic account objectives and support overall sales volume demands. Establishes productive professional connections with decision-makers for major accounts and learns customer business thoroughly. Proactively assesses, clarifies and validates customer needs via ongoing networking and timely personal attention.
Overview
14
14
years of professional experience
Work History
Strategic Account Manager
Transworld Systems Inc.
04.2019 - Current
- Establishes productive, professional relationships with key personnel
- Leads solution development efforts that best address customer needs
- Identify potential opportunities within federal, state and local government markets.
- Request for proposal (RFP) - forecasting, evaluation, pricing & response development.
- Develop marketing collateral.
- Brand awareness through representation at national, regional and state-wide conferences.
- Provide technical and operational direction resulting in long-term client retention (95%+).
- Negotiate contract terms with clients and communicate terms to stakeholders.
- Collaborate with design and production teams to ensure contracted product specifications are executed on time and as agreed upon.
- Project implementation management.
- Built credibility and trust to influence client's buying decisions.
- Monitored sales performance metrics to achieve strategic account objectives.
- Suggested solutions and innovative ideas to meet client needs.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
VP, Contract Management
Windham Professionals, Inc.
06.2016 - 04.2019
- Evaluate government contracts and change orders.
- Collaborate with Leadership Team in development of best practices, policies and procedures that conform to contract-specific requirements.
- Spearheaded cross-functional initiatives to achieve business goals for bottom-line profits.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Development of small business plans; provide vendor oversight and monitor goals-to-actuals.
- Designed Small Business Administration Mentor Protege Program & Joint Venture relationships.
- Cultivate creativity and innovation in solving business problems and develop best business process tools to increase efficiency and accuracy of contract requirements.
- Provide overall vendor management support to include subcontract review, agreement negotiations and interface with subcontractors/vendors contracting personnel.
- Oversight of 40+ person Shared Services team.
- Develop and maintain departmental budgets.
- Attend and actively participate in meetings to support government business strategies.
- Support proposal efforts from RFP release through award.
Contract Administrator, Federal Student Aid (FSA)
Alorica, Inc.
07.2009 - 06.2016
- Adhered to legal and contractual requirements for compliant contract processes.
- Lead customer-centric activities focused on client expansion/retention.
- Proactively enhanced workflow efficiencies and effectiveness.
- Directed operations of multi-location Client Service Dept.
- Supported more than 230 clients.
- Lead contract implementation.
- Conducted consultative client performance reviews.
- Provided project planning and proper documentation of internal strategies.
- Demonstrated involvement through active membership in professional organizations.
Education
Some College (No Degree) -
West Virginia Junior College - Morgantown
Morgantown, WVSkills
- Strategic Account Management
- Risk Mitigation Strategies
- Customer Accounts Management
- Contract Amendments
- Strategic Selling
- Revenue Generation
Timeline
Strategic Account Manager
Transworld Systems Inc.
04.2019 - Current
VP, Contract Management
Windham Professionals, Inc.
06.2016 - 04.2019
Contract Administrator, Federal Student Aid (FSA)
Alorica, Inc.
07.2009 - 06.2016
Some College (No Degree) -
West Virginia Junior College - Morgantown
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