Barbara Lusk
Jamestown
Summary
Dynamic customer service professional with a proven track record at The Connection, excelling in high-stress situations and complex problem resolution. Skilled in data entry and relationship building, I significantly enhanced customer loyalty and satisfaction. Expert in leveraging call center experience and computer skills to deliver efficient, empathetic service.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
The Connection
10.2009 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
Customer Service Representative
JCPenney
08.2004 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Applied Science - Office Technology And Applied Science
Jamestown Business College
Jamestown, NY06-2002
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- First call resolution
- Product knowledge
- Appointment scheduling
- Computer skills
- Remote office availability
Timeline
Customer Care Representative
The Connection
10.2009 - 12.2024
Customer Service Representative
JCPenney
08.2004 - 10.2016
Associate of Applied Science - Office Technology And Applied Science
Jamestown Business College
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