Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Lyzenga

Little Falls,NEW YORK

Summary

I began my work with Bassett as a CNA in 1997 on the inpatient unit. Shortly after starting I began floating between the inpatient unit and registration in the ER. In 1998 I moved full time to registration in the ER. Since then I have worked diligently along side the other staff in the ER training other employees and providing the best care for patients. I became the team lead in 2007 and since then have maintained the staff's schedule and put in lots of extra hours making sure patients were helped and satisified. In 2021 my position was switched over to Optum as the patient access team lead. After 26 years in this field I can say I truly enjoy what I do and plan on continuing my career helping others.

Overview

26
26
years of professional experience

Work History

Patient Access Team Lead

Optum/Bassett
12.1997 - Current
  • Streamlined patient registration process by implementing efficient workflows and reducing wait times.
  • Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
  • Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
  • Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
  • Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
  • Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
  • Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Education

General Studies

West Morris Central High School
Chester, NJ
06.1985

Skills

  • HIPAA Compliance
  • Patient Registration
  • Policy Adherence
  • Insurance knowledge
  • Problem solving
  • Strong leadership
  • Empathy and compassion
  • Medical terminology
  • Excellent communication
  • Post-Discharge Care Coordination
  • Problem-Solving

Timeline

Patient Access Team Lead

Optum/Bassett
12.1997 - Current

General Studies

West Morris Central High School

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Barbara Lyzenga