Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager

Barbara March

Watertown,NY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Adept individual with more than 17 years working as Manager for a multi million dollar revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Retail Merchandiser

Kohls
12.2021 - Current
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Stocked shelves to match planogram images and instructions.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Stocked designated items on shelves, end caps and displays.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted customers and directed to requested products.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Assisting guests by processing their purchases at the register
  • Handling price changes while marking merchandise.
  • Closing and counting down registers at end of day.
  • Collecting any property items that require placement in the cash safe at end of day.
  • Completing weekly and or monthly requirements for training per company guidelines.
  • Required to use technology daily to improve employee and or customer experience.

Office Manager

Pala Wood Services Co.,Inc.
02.2007 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Processed vendor billing and payments - handled all accounts payable
  • Processed customer invoicing, payments and collection
  • Managed and dispatched drivers to customer locations
  • Worked with owner of business to retain cost effective property, vehicle and health insurances for the business.
  • Assisted company accountant with year end closing and tax season.
  • Facilitated all HR responsibilities for all 4 businesses that are owned by same president.
  • Created different marketing mailings and multiple forms for the numerous businesses
  • Processed payroll for the numerous business
  • Handled all local, state & federal taxes for the numerous businesses.
  • Plus many other jobs not listed.

Bank Teller

Watertown Savings Bank
07.2001 - 02.2007
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Removed mutilated currency from circulation.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Referred customers to other banking departments for specialized services.
  • Monitored and verified suspicious activity on customer accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Received loan and utility payments, sending funds to correct destinations.
  • Trained new hires on customer service policies and procedures.
  • Calculated fees due, interest and change for customer transactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Wrote and distributed customer correspondence.
  • Handled and monitored safe deposit boxes
  • Switchboard operations
  • Filed proper documentation on accounts opened and closed
  • trained as replacement for Head Teller
  • Inventoried and ordered vault money for all branches

Education

No Degree - Liberal Arts And Sciences

Jefferson Community College
Watertown, NY

High School Diploma -

Watertown Senior High School
Watertown, NY
06.1994

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Payroll Processing
  • Bookkeeping
  • Document Management
  • Account Reconciliation
  • Credit and collections
  • Relationship Building
  • Mail handling
  • Staff Management
  • Employee Supervision
  • Human Resources
  • Staff hiring
  • Employee Training
  • Training and coaching
  • Documentation and control
  • Policy Implementation
  • Financial Reporting
  • Financial Tracking
  • Expense Reporting
  • Financial Accounting
  • Travel Coordination
  • Compliance Monitoring
  • Contract Administration
  • Technical Support
  • MS Office
  • Computer Skills
  • Decision-Making
  • Customer Relationship Management
  • Problem Resolution

Additional Information

*Completed and received certificate for additional education classes in Accounting Though adult learning classed at Jeff-Lewis Boces.

*Received Weight Masters License to comply with Jefferson County guidelines when loading and transporting merchandise.


Timeline

Retail Merchandiser

Kohls
12.2021 - Current

Office Manager

Pala Wood Services Co.,Inc.
02.2007 - Current

Bank Teller

Watertown Savings Bank
07.2001 - 02.2007

No Degree - Liberal Arts And Sciences

Jefferson Community College

High School Diploma -

Watertown Senior High School

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Barbara March