Barbara Mari

• Ensured timely reshelving of returned items, resulting in improved customer satisfaction and library organization.
• Provided excellent customer service by actively listening to patron needs and offering appropriate assistance when necessary and directing them to information desk for further assistance.
• Developed strong knowledge of library layout and organization, efficiently directing patrons to desired sections or resources.
• Supported a positive work environment by consistently arriving on time, completing assigned tasks efficiently, and demonstrating flexibility in assisting with various library needs.
• Supported librarians with collection management tasks, such as weeding outdated materials and updating collection as needed.
• Collaborated with fellow staff members to maintain effective workflow and promote teamwork within library setting.
• Promoted welcoming atmosphere for patrons by maintaining visually appealing displays of featured materials.
• Maintained well-organized library environment by regularly straightening shelves and rearranging misplaced items.
• Perform other duties as assigned.

• Open doors on time, greeted visitors and customers upon arrival, offered assistance, and directed them to their assigned treatment room and therapist for the day building rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records current by implementing effective filing systems that boosted efficiency and organization.
• Follow-up Inactive and active clients that did initial consultation for possible treatment schedule as per program recommended by our consultants.
• Adhered to strict confidentiality guidelines regarding clients information, safeguarding personal data in compliance with industry standards.
• Provided clerical support to company employees by copying, faxing and filing documents. Sorted, received and distributed mail correspondence between departments and personnel.
• Troubleshoot copy machines and printers. Schedule service and repair as needed.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Maintained transaction security by verifying payment cards against identification and issuing receipts for payments made.
• Kept accounts balance. Record daily sales, treatments and faxing them to headquarters daily, weekly and monthly to verify totals.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Prepare daily bank deposit slip and placing them in vault for next day deposit
• Monitored center supplies constantly with weekly, monthly inventory. Placing orders and replenishing products.
• Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.
• Resolved costumer issues quickly and notified sales consultants and manager immediately when problems escalates.
• Developed strong relationships with regular clientele by providing excellent service tailored to their individual preferences.
• Consistently maintained clean and well-organized front desk area, creating inviting atmosphere for guests upon arrival.

• Reviews daily inventory of rooms-arrival, departure and coordinating them with front office.
• Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
• Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
• Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
• Responded to guest requests for assistance, toiletries, and personal care items.
• Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
• Maintained inventory of items that were placed in each guest room.
• Initiate request for maintenance work.
• Comply with all hotel safety guidelines.

Worked in housekeeping department as part of graduate school curriculum with minimum of 640 hrs ended up finishing 1,072 hrs and was later on hired as a regular employee.

Undergone practicum as requirement for Associate study. Trained in the Food and Beverage Department (Restaurant, Kitchen and Banquet Function rooms).