BARBARA MARSH
Olathe,KS
Summary
Experienced in providing exceptional customer service in person and over the phone. Strong interpersonal communication skills with customers, co-workers, and management. Highly organized and efficient in multitasking. Independent self-starter with the ability to plan, organize, and take on additional responsibilities.
Overview
25
25
years of professional experience
Work History
INTERNAL REVENUE SERVICE
01.2025 - Current
- Reviewed document for specific requirement necessary for processing, current year and prior year individual and or business tax return and related information. Received, open, sort and process incoming mail distributed and route mail to various point within the organization. Ensured that all mail contained sufficient information for proper deliver and maintained logs for mail and product accountability.
- Receive and process incoming and outgoing registered and certified mail, inspect and accept incoming shipment and maintained records and logs for tracking and reconciliation purposes, updating appropriate systems to reflect shipment receipt.
- Screen all document, form, and letters to identifies forms and documents requiring special and priority handing and treat them accordingly. to route to various office along with their necessary document to be process in a timely manner.
cashier
AT HOME STORE
12.2021 - 06.2022
- Responsible for checking customer purchases out and maintaining a friendly relationship with customer also help with stocking.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
TRANNSDEV/RTA
01.2012 - 05.2021
- Responsible for scheduling trips for next day and multi-day service using trapeze reservation/scheduling software. Provide new customer with information regarding paratransit services and answering all inquiries in relation to services. Additional responsibilities including handling customer concerns and/or complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
LAIDLAW TRANSIT SERVICES INC
04.2000 - 12.2011
- Responsible for intake of customer reservation in need of care. Document and respond to customer complaints verbally and in writing. Coordinate with user agencies to facilitate reservations process and planning Community outreach and informational meetings
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Certification - Customer Service For Disable And Handicap
Ambassadors Inc.
RTA New Orleans, LASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
INTERNAL REVENUE SERVICE
01.2025 - Current
cashier
AT HOME STORE
12.2021 - 06.2022
Customer Service Representative
TRANNSDEV/RTA
01.2012 - 05.2021
Customer Service Representative
LAIDLAW TRANSIT SERVICES INC
04.2000 - 12.2011
Certification - Customer Service For Disable And Handicap
Ambassadors Inc.
Similar Profiles
Debbie BalsitisDebbie Balsitis
Case Advocate at Internal Revenue Service-Taxpayer Advocate ServiceCase Advocate at Internal Revenue Service-Taxpayer Advocate Service
Towanda GlennTowanda Glenn
Contact Representative at Internal Revenue ServiceContact Representative at Internal Revenue Service
Meredith RenfroMeredith Renfro
Correspondence Examination Technician at Internal Revenue ServiceCorrespondence Examination Technician at Internal Revenue Service
Mistie GonzalesMistie Gonzales
Tax Examiner/Data Transcriber at Internal Revenue Service, IRSTax Examiner/Data Transcriber at Internal Revenue Service, IRS
Sam FicarrottaSam Ficarrotta
Director of Customer Care and Training at Intercontinental Exchange Inc.Director of Customer Care and Training at Intercontinental Exchange Inc.