Barbara Marshall
Dallas
Summary
Dynamic professional with a proven track record, excelling in customer service and team leadership. Skilled in time management and conflict resolution, I implemented process improvements that enhanced workflow efficiency, resulting in increased customer satisfaction and loyalty. Committed to fostering a collaborative environment and driving sales growth through effective merchandising strategies.
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
Overview
11
11
years of professional experience
Work History
Driver
Uber
02.2023 - Current
- Operated various vehicle types to ensure safe and timely deliveries.
- Maintained accurate logs of mileage, fuel usage, and delivery schedules.
- Adhered to all traffic laws and safety regulations while driving.
- Conducted routine vehicle inspections to ensure operational readiness.
- Collaborated with dispatch team to optimize delivery routes and efficiency.
- Implemented process improvements that enhanced delivery speed and reliability.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Assistant Manager
Famous Footwear
06.2022 - 08.2025
- Managed daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored team members, enhancing their sales techniques and product knowledge.
- Developed visual merchandising strategies to improve product presentation and drive sales.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Implemented operational processes that streamlined workflow, reducing turnaround times for customer requests.
- Oversaw inventory control procedures, minimizing stock discrepancies through diligent tracking systems.
- Established strong relationships with customers, resulting in repeat business and positive brand perception.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Supervisor
CVS Pharmacy
09.2018 - 06.2022
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service protocols and operational tasks.
- Coordinated inventory management to maintain stock levels and minimize discrepancies.
- Implemented process improvements that enhanced workflow efficiency within the store.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Money Orders/MoneyGram Transactions
- Assisted customers with photo printing
Assistant Store Manager
Dollar General
11.2014 - 12.2018
- Directed daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management processes, optimizing stock levels and reducing shrinkage.
- Analyzed sales trends to develop effective merchandising strategies that enhanced customer engagement.
- Coordinated store promotions, increasing foot traffic and driving sales performance.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through exceptional service standards.
- Led store audits to ensure accuracy in reporting and adherence to safety protocols.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
Corsicana High School
Corsicana, TX08-2000
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Sales growth
- Policy enforcement
- Staff development
- Strategic planning
- Multitasking and organization
- Verbal and written communication
- Workplace safety compliance
- Coaching and mentoring
- Product and service sales
- Vendor relationship management
- Rewards program oversight
- Closing oversight
- Computer skills
Languages
English
Full Professional
Timeline
Driver
Uber
02.2023 - Current
Assistant Manager
Famous Footwear
06.2022 - 08.2025
Shift Supervisor
CVS Pharmacy
09.2018 - 06.2022
Assistant Store Manager
Dollar General
11.2014 - 12.2018
High School Diploma -
Corsicana High School