Summary
Overview
Work History
Education
Skills
Accomplishments
Technologiescertifications
Certification
Timeline
Generic

BARBARA MARTIN

Summary

RESOURCEFUL COMMUNITY RESOURCE COORDINATOR Focused Emergency Management Director develops comprehensive disaster plans and oversees emergency response teams. Trains personnel to respond appropriately in crisis situations with detailed protocols and clear communication of specific tasks. Coordinates programs to mitigate destructive effects of disasters with implementation of attested emergency activities. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Seasoned Disaster case manager focused on supporting emergency response and patient care needs in disaster management . Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations, and disaster response.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Disaster Case Manager

Plexos Group
06.2021 - 07.2022
  • Managed and reviewed applications for Texas Rental Relief Program, assisting COVID-19 victims
  • Implemented strict QA/QC procedures for precise client recovery submissions.

Disaster Case Manager

UMCOR/RIO TEXAS
07.2018 - 04.2021
  • Spearheaded disaster recovery initiatives, efficiently communicating with impacted people
  • Engaged in client recovery, successfully advocated for substantial funding needs
  • Worked with major Disaster Recovery entities to enhance aid for victims.
  • Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
  • Provided emotional support to clients during crisis situations, demonstrating empathy and professionalism under challenging circumstances.
  • Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
  • Contributed to ongoing program evaluation by tracking client progress toward established goals using standardized metrics.
  • Facilitated communication between clients and various stakeholders including insurance providers, landlords, contractors, and relief organizations to ensure a cohesive approach to recovery efforts.
  • Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
  • Collaborated with interagency partners to streamline service delivery, reducing duplication of effort and expediting assistance to clients in need.

Property Manager

Bellville Property Management
10.2014 - 08.2018
  • Managed a 76-unit apartment complex, efficiently overseeing resident files and leases
  • Mastered property upkeep by performing lawn repairs on various properties
  • Boosted customer satisfaction with prompt, efficient repair services.

Disaster Specialist

Home Depot
10.2013 - 10.2014
  • Led emergency supplies organization for disaster relief as Communications Team Lead
  • Facilitated supply distribution setup, offering essential aid to disaster victims.

Community Outreach Disaster Team Lead

Franklin Industries
06.2006 - 12.2011
  • Steered client service projects focusing on promoting self-reliance and lowering dependency
  • Developed staff training via collaborative crisis intervention for improved effectiveness
  • Connected residents with community resources, enhancing their well-being and life quality
  • Conducted interactive, competency-based interviews to successfully identify client needs
  • Provided emotional support to residents, assisting in creating long-term plans/goals
  • Guided staff and intervened in crises to maintain resident safety.

Education

Bsc - Applied Science, Business Management

Our Lady Of Holy Cross College
New Orleans, LA

Skills

  • Disaster Recovery Specialist
  • Self-Sufficiency Advocate
  • Emergency Supplies Coordinator
  • Resource Allocation
  • Property Maintenance
  • Community Engagement
  • Disaster Response

Client Advocacy

Crisis Management

Cross-cultural sensitivity

Needs Assessment

Disaster Recovery Planning

Case Prioritization

Public Safety

First Aid Training

Training and education

Emergency planning

Hazard mitigation

Problem-Solving

Disaster planning

Time Management

Attention to Detail

Problem-solving abilities

Multitasking Abilities

Reliability

Excellent Communication

Professionalism

Self Motivation

Task Prioritization

Decision-Making

Adaptability and Flexibility

Active Listening

Organizational Skills

Team Collaboration

Written Communication

Damage Assessment

Interagency collaboration

Accomplishments

  • Spearheaded Disaster Recovery
  • Organized Emergency Supplies
  • Directed Community Outreach
  • 9 FEMA Certifications
  • Hazmat Certification

Technologiescertifications

QuickBooks, Google Workspace, Microsoft Teams, Zoom, Outlook, DocuSign, Dropbox, SharePoint, Skype, Professional Boundaries, Client Safety and Well Being, Privacy at DHS - Protecting Personal Information, Understanding Department of Homeland Security, Cultural Competency, Boundaries and Safety, Confidentiality and Force Protection, Understanding Disaster Recovery, Case Management and The Client, Policy and Procedures, Hazmat Certified

Certification

  • Community Emergency Response Team Training(CERT)- Department of Homeland Security.
  • Hazardous Materials Operations Level Certificate - Occupational Safety and Health Administration.

Timeline

Disaster Case Manager

Plexos Group
06.2021 - 07.2022

Disaster Case Manager

UMCOR/RIO TEXAS
07.2018 - 04.2021

Property Manager

Bellville Property Management
10.2014 - 08.2018

Disaster Specialist

Home Depot
10.2013 - 10.2014

Community Outreach Disaster Team Lead

Franklin Industries
06.2006 - 12.2011

Bsc - Applied Science, Business Management

Our Lady Of Holy Cross College

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