Summary
Overview
Work History
Education
Skills
Timeline
Server
Barbara Martin

Barbara Martin

Indianapolis,IN

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

27
27
years of professional experience

Work History

Server

Firebirds Wood Fired Grill
Carmel, Indiana
10.2024 - Current
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Worked directly with servers for many shifts during training process.
  • Implemented role-play scenarios to simulate real-life situations, enhancing problem-solving and communication skills among trainees.

Server

Texas Roadhouse
Avon, IN
01.2022 - 09.2023
  • Stayed informed about daily specials, new menu items, promotions.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Assisted in training new servers.

Realtor

FC Tucker Realty Center
Avon
05.2003 - 08.2007
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Presented properties to potential buyers and addressed questions.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Researched and determined competitive market price.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Represented buyers and sellers in major real estate transactions.
  • Attended industry events such as conferences or seminars related to real estate topics.

Sales Manager

Davis Homes
Indianapolis , Indiana
05.1998 - 05.2003
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Managed daily operations of sales department, including supervision of staff members.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Gained market share in new sales performance through aggressive team training.
  • Established relationships with key clients, while maintaining existing customer base.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Achieved company growth and brand development through market expansion and sales.

Education

License - Real Estate

FC Tucker School of Real Estate
Indianapolis , Indiana
05-2003

Skills

  • Order delivery practices
  • Table resetting
  • Food inspection
  • Hostess support
  • Team member support

Timeline

Server

Firebirds Wood Fired Grill
10.2024 - Current

Server

Texas Roadhouse
01.2022 - 09.2023

Realtor

FC Tucker Realty Center
05.2003 - 08.2007

Sales Manager

Davis Homes
05.1998 - 05.2003

License - Real Estate

FC Tucker School of Real Estate
Barbara Martin