Barbara Martinez~Humphrey
Las Vegas,NV
Summary
Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service and training staff on the importance of maintaining the importance of guest satisfaction. Willing to work hard and give 100% to maintain the highest level of company standards. I come with over 29yrs of customer service skills and being able to motivate staff.
Overview
29
29
years of professional experience
Work History
Lotto Store Operations Manager
Affinity Gamming
Primm, NV
03.1993 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Retail Supervisor
Affinity Gaming
Primm, NV
-
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
Attractions Manager
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Developed team communications and information for meetings.
Education
High School Diploma -
Azusa High Scholl
Azusa, CA07.1993
Skills
- Workflow Schedules
- Problem Anticipation and Resolution
- Originality and Creativity
- Employee Training
- Operational Efficiency
- Inventory Control Processes
- Performance Monitoring and Evaluation
- Customer Service
- Payroll Management
- Shift Scheduling
- Verbal and Written Communication
- Front-End Operations
- Policies and Procedures
- Cash Management
- Maintaining Clean Work Areas
- Time Management
- Cash Register Operations
- Inventory Management
- Positive and Friendly
- Supply Ordering
- Recruiting and Hiring
- Staff Supervision
- Guest Relations
- Work Planning and Prioritization
- Team Development
- Money Handling
- Employee Motivation
- Leadership
Timeline
Lotto Store Operations Manager
Affinity Gamming
03.1993 - Current
Retail Supervisor
Affinity Gaming
-
Attractions Manager
High School Diploma -
Azusa High Scholl
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