Barbara Mason
Edgerton,WI
Summary
Results-driven Retail Supervisor with a proven track record of enhancing team performance and operational efficiency. Strong organizational skills and exceptional service and leadership abilities contribute to the creation of a motivated, high-performing team environment. Expertise in managing, auditing, and monitoring associates ensures swift identification and resolution of issues while consistently aligning team efforts with client expectations. Committed to identifying opportunities for improvement, fostering representative development, and driving overall success within the retail sector.
Overview
31
31
years of professional experience
Work History
Retail Supervisor
Crossmark/Acosta
01.2024 - Current
- Supervise multiple dedicated teams ensuring their success in meeting all key performance indicators, while meeting clients expectations.
- Coaching representatives to meet their execution while increasing tdp's in store for clients.
- Interviewing, hiring, training and coaching up to 25 representatives in three states, Illinois, Indiana and Wisconsin.
- Representing clients at annual trade shows.
- Conducting weekly audits to ensure accuracy of representatives' reporting.
Field Representative
Crossmark/Acosta
01.2018 - Current
- Worked on multiple dedicated teams.
- Promoted multiple food and candy related products to potential clients, becoming the product expert.
- Placing displays in stores when appropriate and demonstrating the benefits of secondary placements.
- Completed service orders in full, on time, and with high accuracy.
- Efficiently planned and routed over two hundred convenience stores in a cycle, as well as routine big box store visits bi-weekly.
- Maintaining clients' changing expectations, increasing tdp's and execution requirements.
- Organization of suggested order guides, sell sheets, product gratis, tags, labels and tags.
- Working with store key decision makers and developing relationships with store personnel.
- Plan-o-gram compliance and price corrections.
Senior Technical Support Advisor
Kelly Connect (Apple)
01.2015 - 01.2018
- Began employment as a Technical Support Advisor for a major tech company (Apple) in a work from home position. Was promoted quickly to a Senior Advisor level of technical support. Answered incoming phone calls and emails from customers while working with them to resolve technical issues with multiple types of devices including phones, tablets and computers. Maintained requirements for site goals. Assisted week long training sessions to instruct newly promoted Senior Advisors.
Owner
HomeElements Gift Shop
01.2003 - 01.2011
- Responsible for all functions of operating two full time gift shop businesses and employing up to three part time employees. Managed inventory, set up displays, ordered inventory while managing customer rewards program and creating all print advertising. Completed payroll and company taxes on a quarterly basis.
Recruiting Manager
Furst Staffing
01.1995 - 01.2000
- Responsibilities included interviewing professional candidates, recruiting and attending job fairs in order to meet client specific employment needs to fill full time, direct hire and temporary positions.
Skills
- Proficient in PC and Mac systems
- Store and service order delegation
- Customer service
- Plan-o-grams
- POS
- Stock replenishment
- Display implementation
- Maintaining stock levels
- Sales techniques, increasing tdp's
- Pricing and shelf labeling
- Customer relationship management (CRM)
- Vendor relations
- Training new employees
- Continuing development
- Interviewing
- Efficient scheduling
Timeline
Retail Supervisor
Crossmark/Acosta
01.2024 - Current
Field Representative
Crossmark/Acosta
01.2018 - Current
Senior Technical Support Advisor
Kelly Connect (Apple)
01.2015 - 01.2018
Owner
HomeElements Gift Shop
01.2003 - 01.2011
Recruiting Manager
Furst Staffing
01.1995 - 01.2000
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