Barbara McConnell
Oklahoma City
Summary
- Excellent communication, multitasking and leadership skills
- Hardworking and passionate about company goals and patient / customer experience
- Punctual and Professional
- Over 20 years of sales experience and customer service
Overview
16
16
years of professional experience
Work History
Operations Manager
Aspen Dental
04.2024 - Current
- Leading my team to provide an optimal patient experience
- Hiring and training administrative/clinical staff
- Overseeing front desk operations, managing financial transactions and billing, and keeping patient records up to date
- Consulting dental treatment to patients
- Scheduling patient appointments and creating work schedules for employees
- Ensuring good communication between dental professionals, support staff, and patients
- Knowledge in dental insurance
Office Manager
Union City Machine And Construction
11.2018 - Current
- Maintain financial records by processing invoices and expense reporting using QuickBooks
- Engage with customers to build and maintain business relationships
- Reduce stress for clients by organizing and prioritizing multiple errands within deadlines
- Set up travel arrangements for employees
- Contributed to workplace safety by ensuring compliance with established emergency protocols
- Handle sales processes with multiple vendors
Solutions Specialist
Verizon Wireless Corporation
09.2008 - 03.2023
- Offered each customer personal service and polite support to boost sales and drive customer satisfaction scores
- Defused customer concerns with exceptional conflict and problem resolution skills
- Engaged with customers to effectively build rapport and lasting relationships
- Identified new business opportunities through market research and networking activities, leading to a significant expansion of the client base
Education
Associate of Science - Business Administration And Management
Seminole State College
Seminole, OK05.2003
High School Diploma -
Holdenville High School
Holdenville, OK05.2001
Skills
- Efficient Multitasking and Organization
- Strong Communication
- Consulting
- Customer Service
- Sales
- Expense Reporting
- Scheduling
- Conflict Management
- Office Management
- Task Prioritization and Delegation
Timeline
Operations Manager
Aspen Dental
04.2024 - Current
Office Manager
Union City Machine And Construction
11.2018 - Current
Solutions Specialist
Verizon Wireless Corporation
09.2008 - 03.2023
Associate of Science - Business Administration And Management
Seminole State College
High School Diploma -
Holdenville High School
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