Barbara McDaniel
Gary,IN
Summary
Experienced professional with strong leadership skills.excellent at juggling multiple task and working under pressure.flexible,dependable and driven.
Quality professional with in-depth expertise in quality analysis, known for driving impactful improvements. Proven ability to implement effective quality control processes and enhance operational efficiency. Highly collaborative and adaptable, committed to achieving results and ensuring team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Analyst
Aetna, a CVS Health
12.2021 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Experience Representative
Comcast
02.2019 - 12.2021
- Assist customer with billing issues
- Delivery excellent customer service to customers
- Add, start and stop service per customer request
Bus Operator
Chicago Transit Authority
09.2017 - 02.2019
- Follow direct route to pick up customers and safely operate bus
Rural Carrier Associate
United States Postal Service
12.2016 - 06.2018
- Case mail
- Deliver mail via curbside
Bus Operator
First Transit
06.2015 - 05.2017
- Drive passengers to and from airport
Security Guard
Securitas
01.2013 - 06.2015
- Flex officer who performed different security duties at multiple sites
Security Officer
Fidelity security
10.2009 - 12.2012
- Prevent theft of items in store
- Served as a visual deterrent for shoplifter
Education
High school diploma or GED - general
south suburban college
IL06.2003
Skills
- Quality improvement
- Customer focus
- Continuous improvement
- Report creation
- Data validation
- Risk assessment
Certification
- Commercial Driver's License (CDL), B, 03/01/23, IL, P (Passenger vehicles)
- CDL B, 06/01/15, 03/01/23
Additionalinformation - References
Available upon request
Personal Information
Authorized To Work: US
Timeline
Quality Analyst
Aetna, a CVS Health
12.2021 - Current
Customer Experience Representative
Comcast
02.2019 - 12.2021
Bus Operator
Chicago Transit Authority
09.2017 - 02.2019
Rural Carrier Associate
United States Postal Service
12.2016 - 06.2018
Bus Operator
First Transit
06.2015 - 05.2017
Security Guard
Securitas
01.2013 - 06.2015
Security Officer
Fidelity security
10.2009 - 12.2012
High school diploma or GED - general
south suburban college
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