Barbara McElhaney
Yukon,OK
Summary
At Arch Property Group, I spearheaded property management initiatives, enhancing tenant satisfaction and occupancy rates through strategic marketing and robust tenant relations. My expertise in property inspections and customer service significantly increased revenue, fostering a community spirit among residents. Skilled in staff management and lease renewals, I achieved notable tenant retention, contributing to the company's profitability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Property Manager
Arch Property Group
07.2011 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
Education
GED -
Guthrie Job Corps
Guthrie, OK01.1998
No Degree - Business Office Technology
Job Corps
Guthrie, OK01.1998
Skills
- Property Management
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Tenant relations
- Staff Management
- Leasing and sales
- Eviction Procedures
- Maintenance Scheduling
- Vendor Management
- Marketing and Advertising
Timeline
Property Manager
Arch Property Group
07.2011 - Current
GED -
Guthrie Job Corps
No Degree - Business Office Technology
Job Corps
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