Barbara McGivern
Troy,NY
Summary
Adept at property management and maintenance planning, I significantly enhanced efficiency and compliance at Troy Housing Authority. My expertise in Microsoft Excel and exceptional communication skills fostered strong tenant relationships, driving process improvements. Achieved a notable increase in rent collection rates through strategic initiatives and meticulous attention to detail.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Asset Manager
Troy Housing Authority
09.2019 - 01.2024
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
- Mentored junior team members, fostering an environment of continuous learning and professional development.
- Maximized return on investment by implementing effective asset allocation strategies.
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Maintained contract database of existing and new client contract files and details.
- Established a proactive maintenance program, extending the useful life of assets while minimizing unplanned repair costs.
- Assessed financial data and determined suitable actions for investments.
Family Self Sufficiency
Troy Housing Authority
01.2014 - 09.2019
- Developed comprehensive case management services, fostering family independence and financial stability.
- Delivered exceptional customer service as the primary point of contact for program participants.
- Assisted clients in overcoming barriers to employment by identifying skills gaps and providing tailored training opportunities.
- Maintained a high level of professionalism and confidentiality while handling sensitive client information.
- Provided guidance to clients in navigating public assistance programs while working towards self-sufficiency goals.
- Evaluated program effectiveness through data analysis and ongoing assessment of client outcomes.
- Established strong relationships with local employers, facilitating job placements for program participants.
- Supported families in crisis situations by connecting them with appropriate social services agencies.
- Enhanced participant self-sufficiency by assessing needs and creating individualized service plans.
- Collaborated with community partners to provide resources and support for families in need.
- Facilitated successful transitions off government assistance by guiding clients through financial planning strategies.
- Coordinated multi-agency collaborations to address the holistic needs of participating families.
- Contributed to grant writing efforts to secure additional funding sources for the Family Self-Sufficiency Program.
- Managed a diverse caseload of families with varying levels of needs, prioritizing efforts based on urgency and capacity for success.
- Ensured program compliance by adhering to federal regulations and reporting requirements.
- Served as an advocate for clients when dealing with landlords, employers, or other service providers during their journey towards selfsufficiency.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Monitored client progress by maintaining detailed records and updating case files regularly.
Public Housing Specialist
Troy Housing Authority
01.1996 - 01.2014
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Assisted applicants in filling out housing applications and verifying assets.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Helped clients find permanent or temporary housing.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
Rent Collection
Troy Housing Authority
08.1986 - 12.1995
- Managed financial aspects of running the sober living home including budgeting, rent collection, and expense tracking.
- Managed lease agreements, ensuring timely rent collection and adherence to contract terms.
- Managed lease agreements, ensuring timely rent collection and accurate record keeping.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Streamlined rent collection process, reducing late payments and improving overall cash flow.
- Streamlined the rent collection process; resulting in more timely payments from tenants.
- Developed strong relationships with tenants, ensuring timely rent collection and open communication channels.
- Increased rent collection rates through diligent follow-up procedures and improved payment processes.
- Monitored rent collection processes to ensure timely payments from tenants while minimizing delinquencies.
Education
High School Diploma -
Troy High School
Troy, NY06-1986
Skills
- Microsoft Excel
- Property Management
- Maintenance Planning
- Lease administration
- Property accountability
- Fixed Income Analysis
- Excellent Communication
- Adaptability and Flexibility
- Credit-worthiness determination
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
Certification
Tax Credit Certified
Timeline
Asset Manager
Troy Housing Authority
09.2019 - 01.2024
Family Self Sufficiency
Troy Housing Authority
01.2014 - 09.2019
Public Housing Specialist
Troy Housing Authority
01.1996 - 01.2014
Rent Collection
Troy Housing Authority
08.1986 - 12.1995
High School Diploma -
Troy High School
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