Summary
Overview
Work History
Education
Skills
Certification
Anything Outdoors
Timeline
StoreManager

Barbara McKown

Albemarle,NC

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Dollar General
Myrtle Beach, SC
07.2022 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Dollar General
Robbins, NC
10.2021 - 07.2022
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Store Manager

Dollar General
Albemarle, NC
05.2021 - 10.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Roving Store Manager

Earpco Inc.
Mint Hill, NC
12.2019 - 05.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Valet Parking Attendant

Park Inc.
Charlotte, NCd
05.2019 - 01.2020
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
  • Parked and retrieved 25 automobiles per hour, successfully driving both manual and automatic vehicles.
  • Inspected vehicles prior to parking and during retrieval to detect damage.
  • Patrolled area to prevent thefts of parked cars or items in cars.

Owner

Reip's Carry-Out
Orma,, WV
05.1994 - 07.1997
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained personnel, working to establish key internal functions and outline scope of positions for the organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial, payroll, hunting fishing license, lottery.
  • Completed all ordering and monitoring of inventory.

Education

Bachelor of Arts - English

Glenville State College
Glenville, WV
05.1986

Skills

  • Verbal and Written Communication
  • Originality and Creativity
  • Customer Service
  • Store Merchandising
  • Sales Strategies
  • Cash Management
  • Inventory Management
  • Management Training
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Program Optimization
  • Multitasking and Organization
  • Sales Tracking
  • Staff Supervision
  • Recruiting and Hiring
  • Administrative Management
  • Records Organization and Management
  • Payroll Management
  • Policies and Procedures
  • Business Leadership
  • Time Management
  • Financial Statement Review
  • Focus and Follow-Through
  • Supply Ordering
  • Shift Scheduling
  • Employee Training
  • Performance Monitoring and Evaluation
  • Work Planning and Prioritization
  • Security System Monitoring
  • Retail Merchandise Quality Standards
  • Employee Terminations
  • Competitor Monitoring
  • Bank and Safe Deposits
  • Replenishment and Recovery
  • Sales Promotion
  • Loss Prevention Procedures
  • Team Development
  • Leading Staff Meetings
  • Delegating Work
  • Report Generation
  • Location Marketing
  • Positive and Friendly
  • Special Events
  • Complaint Resolution

Certification

  • Licensed Social Worker

Anything Outdoors

Walking, Camping, swimming, fishing, sports, travel, flea markets, concerts,

Timeline

Store Manager

Dollar General
07.2022 - Current

Store Manager

Dollar General
10.2021 - 07.2022

Assistant Store Manager

Dollar General
05.2021 - 10.2021

Roving Store Manager

Earpco Inc.
12.2019 - 05.2021

Valet Parking Attendant

Park Inc.
05.2019 - 01.2020

Owner

Reip's Carry-Out
05.1994 - 07.1997

Bachelor of Arts - English

Glenville State College

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Barbara McKown