Summary
Overview
Work History
Education
Skills
Timeline
Generic

BARBARA MCNEILL

Houston,TX.

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

20
20
years of professional experience

Work History

Remote- Customer Service Representative

LA5 Publishers LLC
Austin, TX
03.2022 - 05.2023
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints, Handling high volume inbound calls, outbound, enrolling clients in system data base.
  • Account Payable, Receivable
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Related occupations, troubleshooting issues, answering questions.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Update customer data on a daily basis through useful information
  • Review data deficiencies or errors, correct incompatibilities if possible and check the output of the authorization document.
  • Verify and update data before entering it in the database, answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Prepare the backup of all the data and information.
  • Keep confidential information securely, high Demand Call Center for

Remote Medical Records Coordibator

Medix Staffing, ROI
Chicago, IL
10.2022 - 02.2023
  • Processed over 35 records requests accurately from up to 20 various provider on a daily basis for the timely release of electronic medical records information to requesting parties to assure that stakeholders had the necessary medical information to treat their patients effectively.
  • Insurance Audits, through CIOX, United Healthcare, Aetna, to there electronic portal systems.
  • This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.
  • Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
  • Obtain legal and therapy consents forms for schedule doctors appointments, monitor case states, and communicate frequently with clinicians and move cases forward.
  • Notify patient/ Physician on there medical equipment device mailed out and close record cases in google system.
  • Adherence to established guidelines and procedures for receiving, documenting, and scanning documents for processing.
  • Ability to manage, maintain and process original physical document structure/order received for scanning and returned in exact same structure/order. Preparation of documents for scanning.
  • Accurately inventory physical documents/file folders for projects and offsite archive.

Release of Information Specialist

Methodist Hospital
Houston, TX
05.2012 - 06.2021
  • Customer Services - Front Desk Receptionist, High Demand Call Center for patient request services, Cashier payment receive for records request.
  • Electronic processing mail/STAT request for records, Fax J-Drive, patient request and scanning authorization through EPIC/Non Epic- MPF system, McKesson System, Athena System.
  • Collect insurance and invoice payments received,
    fax and fulfill continues care request, for physician and other healthcare facilities.
  • Radiology Tech, copy Images on a di-form CD format, download to a CD burner, help assist with other office responsibilities and adjust work schedule to meet department needs.
  • Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
  • Handle a fast-paced dynamic environment with competing priorities. Responsible for the timely release of electronic medical records information to requesting parties.

Cashier

Walgreens
Houston, TX
06.2012 - 08.2014
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

Business Management

Houston Community College
Houston, TX
05.1988

Skills

  • Inventory Controls
  • Multitasking
  • Organizational Skills
  • Decision-making
  • Warehouse Operations
  • Data entry/Cashier
  • Credit Card Payment Processing
  • Honest and Dependable
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Customer Account Management
  • CRM Software
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution

Timeline

Remote Medical Records Coordibator

Medix Staffing, ROI
10.2022 - 02.2023

Remote- Customer Service Representative

LA5 Publishers LLC
03.2022 - 05.2023

Cashier

Walgreens
06.2012 - 08.2014

Release of Information Specialist

Methodist Hospital
05.2012 - 06.2021

Business Management

Houston Community College

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BARBARA MCNEILL