Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BARBARA MENDOZA

Long Beach,CA

Summary

Dedicated and compassionate interim site lead with extensive experience in providing support and advocacy to individuals facing homelessness. Skilled in crisis intervention, client advocacy, and operational coordination. Bilingual in Spanish and English, with a proven track record of facilitating effective communication and ensuring a safe, client-focused environment. Adept at managing logistical tasks, assisting with shelter operations, and delivering essential services to promote client well-being and stability.

Overview

17
17
years of professional experience

Work History

Interim Site Lead

Mercy House
10.2023 - Current
  • Improved site efficiency by implementing streamlined processes and procedures.
  • Collaborated with other Site Leads to share best practices and improve overall company performance.
  • Resolved conflicts among team members, fostering a positive and collaborative work environment.
  • Promoted a culture of continuous learning by offering professional development opportunities to team members regularly.
  • Oversaw personnel safety and efforts onsite.

Shuttle Driver

Mercy House / New Hope Temp Homeless Shelter
02.2022 - Current

Guard/Crowd Control

Contemporary Services Corporation (CSC)
05.2021 - Current

Shuttle Safety Coordinator

Mercy House / New Hope Temp Homeless Shelter
11.2021 - 02.2022

Volunteer

Imperial Alano Club
01.2019 - 01.2022
  • Shuttle driver responsible for transporting guest to and from shelter designated pick-up and drop-off locations
  • Logging shuttle runs
  • Emailing completed shuttle forms
  • Support staff at shelter as needed
  • Including but not limited to housekeeping, communication with guest, end of the day roll call forms, kitchen help, translation assistance from Spanish to English, and anything to ensure a safe and client focused environment for guest to quickly end their homelessness
  • Responsibility in assisting shuttle rides with driver to assist with guest safety and engagement support with guest to support driver during rides
  • Provide supportive services and logistical support to the shelter program
  • Assist in bag checks, crowd control, communication between staff and guest, translation from Spanish to English, housekeeping, cover shifts, daily summary reports, property walk throughs and anything to ensure a safe and client focused environment for guest to quicky end their homelessness.

Shelter Monitor

Long Beach Rescue Mission
12.2013 - 03.2014
  • Complied with company policies, objectives and communication
  • Logged shift monitoring for 150 clients
  • Identified and corrected risky behaviors clients may engage in
  • Participated in other areas needed for assistance
  • Team and individual skills
  • Language, Spanish/English translations.

Bilingual Parent Partner

Stars View Children & Family Services
10.2007 - 04.2012
  • Work with a team to provide Wrap Around Services with high-risk families, refereed by juvenile court and/or probation system
  • Services goals to return children back into home
  • Or keep children from being removed from home
  • Provide prevention skills and assistance in areas needed to eventually close case
  • Set up and managed parent/guardian one-on-one meetings to establish goals and set up plans to achieve team action plan for family
  • Applied personal knowledge of child welfare system to better serve and educate families
  • Assisted parents with identifying, building skills and establishing plans for handling different situations
  • Performed home visits, court visits, transportation, and many other legal appointments parent/family attends
  • Familiar with EMR software data
  • Understanding of HIPPA and Mandated Reporting responsibilities
  • Participated in family and team building meetings, mandatory staff meetings, work related workshops, seeking low cost, no cost local resources for family
  • Facilitated parent workshops with formats provided by employer
  • Responsible for appointment scheduling, turning in time sheets, expense reports, time management, recording interaction with clients.

Education

Skills

  • Bilingual
  • Family coaching
  • Excellent communication
  • Client advocacy
  • Crisis Intervention Technique
  • Team Player
  • Adaptable

References


  • Stars Behavioral Health Group (Previous Employer), 310- 221-6336
  • John Weber (Program Manager BPNC), 714-640-1674
  • Yaneth Lopez (Personal Reference), 562-298-3122
  • More references available upon request

Timeline

Interim Site Lead

Mercy House
10.2023 - Current

Shuttle Driver

Mercy House / New Hope Temp Homeless Shelter
02.2022 - Current

Shuttle Safety Coordinator

Mercy House / New Hope Temp Homeless Shelter
11.2021 - 02.2022

Guard/Crowd Control

Contemporary Services Corporation (CSC)
05.2021 - Current

Volunteer

Imperial Alano Club
01.2019 - 01.2022

Shelter Monitor

Long Beach Rescue Mission
12.2013 - 03.2014

Bilingual Parent Partner

Stars View Children & Family Services
10.2007 - 04.2012

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BARBARA MENDOZA