Barbara Miller

Responsible for development, management and operation of a global sales organization for rapidly growing fintech partner.

• Reporting directly to the VP, Global Commercial Sales
• Responsible for large market ($25M) performance, and building pipeline through SDR stream
• Collaborated interdepartmentally to implement continuous improvements to support team goals
• Assessment of personnel rebuild needs, developed candidate ICPs and implemented mentoring program
• Implemented systems and procedures to increase sales, evaluated tools and identified needs for appropriate tech stack
• Compiled and analyzed data to determine approaches to improve sales and performance
• Established measurable KPIs for global commercial team and individual performance
• Enhanced profitability by developing pipelines utilizing marketing/sales strategies
• Managed revenue models, process flows, operations support and customer engagement strategies

Direct Support of the US Federal Government's Contracting Community Providing Industry-Specific Software and Consulting Services, Enabling Organizations to Maximize their Investments and Drive Performance Excellence.

• Collaborated with 40-person marketing and sales team to increase brand awareness and uncover new leads
• Employed consultative approach to assess customer needs and business challenges.
• Project Management of Recruiting/Hiring initiative for the Global SDR Organization and SDR Advancement Program
• Maximized performance by monitoring daily activities and mentoring team members.
• Performing at 113% to quota for Q1 2023
• Nominated for Champion Award for Q4

Procured over 1,600 new sales units a month, $9M annual revenue through a team of 18 direct sales reports.

• Developed and executed standard operating procedures, guidelines, rules of engagement for all sales production units including building upstream Large Market Enterprise Sales Team targeting the Top 100 hospital systems in North America.
• Restructured onboarding/boot camp program for Sales organization
• Maximized resources, establishing outbound vs inbound responsibilities
• Drove new client user satisfaction through virtual adoption and improving end to end user experience
• Interdepartmental collaboration sessions to support new initiatives and problem solving
• Implemented A.I. software and talk track/QA process
• Recipient of company IMPACT award

• Effectively managed 30+ direct reports to exceed sales metrics
• Increased bundle and triple play sales by 50% in first year Development and implementation of the quality program and sales flow
• Hiring and on boarding new representatives and supervisors
• Responsible for all SMB Unit BBB and FCC complaint resolutions Review, reconcile, approve commission reports and management of rewards budget (60K)
• Two time recipient of Charter Champion Award

• Formulate and establish general policies, procedures and best practices governing the overall credit and accounts receivable operations
• Determine the adequacy of the allowance for bad debts and provide reporting and forecasting
• Manage, motivate and direct Customer Service staff Coordinate, assign and supervise the daily work activities of the teams.
• Coordinate with Controller and Director of Finance in evaluating and improving processes and implementing streamlined procedures
• Manage multiple on-going projects, including facilitation of software vendor implementation, budget analysis and project management
• Exercise prudent control and judgment to improve the sales potential of the company while recognizing the risk associated with the accounts receivable generated from those sales
• Budget analysis/Project Management implementation of quarterly incentive plan.