Barbara Milligan

Work History

Hotel Planner

01.2024 - Current

Handled incoming calls on Hotel Planner phone system to assist customers effectively.
Utilized Hotel Planner Search engine to match customers with suitable hotel accommodations.
Leveraged various resource tools to check room availability and meet customer preferences.
Collected and processed customer information for room bookings efficiently.
Confirmed accuracy of customer details before processing payments to ensure satisfaction.

LiveOps

01.2020 - 01.2024

Facilitated patient inquiries regarding accounts and Cologuard Kit procedures efficiently using Epic system.
Provided step-by-step guidance for Cologuard kit usage and testing process.
Utilized knowledge of CPT, ICD, and NPI numbers for effective ordering and billing.
Leveraged various resource tools, including Wiki and CCC KB, to enhance support.
Ensured accuracy of patient demographics and health insurance coverage details.
Completed daily assigned tasks while adhering to HIPAA compliance standards.
Maintained comprehensive documentation of all inquiries to drive continuous improvement.

NexRep/Newell

01.2019 - 01.2020

Butler County Special Education Interlocal

01.2017 - 01.2020

Supported students in daily activities assigned by instructor.
Collaborated with paraprofessionals to organize and prepare for classes.
Executed lesson plans according to instructor guidelines.
Maintained cleanliness and sanitation of classroom materials used throughout the day.
Escorted children to designated locations as needed.

Rose Hill Chiropractic Clinic

01.2009 - 01.2013

Maintained insurance records for processed claims and payments to ensure reconciliation accuracy.
Reconciled and deposited daily patient and insurance payments efficiently.
Sorted, copied, prepared, assembled, and filed records, payments, and claims systematically.
Managed disk backup system, ordered supplies, and reported operational equipment issues.
Posted payments received from insurance companies promptly.
Prepared accounts for collection agency intervention as necessary.
Answered multi-line phones to address patient inquiries regarding account status.
Assisted with patient chiropractic care using ultrasound and tens-unit equipment.

Via Christi Regional Medical Center

Wichita, USA

01.1999 - 01.2009

Led training initiatives for new Insurance Specialists to enhance team capabilities.
Oversaw daily operations of refund department, maximizing productivity and work quality.
Verified patient information accuracy, ensuring proper identification and daily deposit confirmation.
Responded to medical information inquiries, adhering to legal requirements and consent protocols.
Maintained accurate logs of insurance payments for efficient processing and balancing.
Followed departmental policies and continuous improvement objectives to ensure compliance.
Sorted, copied, prepared, assembled, and filed records, payments, and claims systematically.
Managed multi-line patient phone system, assisting patients with account inquiries.

Sears Telecatalog

01.1991 - 01.1993