Summary
Skills
Work History
Education
AssistantManager
Barbara Mitchell-Mader

Barbara Mitchell-Mader

Summary

Motivated professional offering proficiency in diverse data-related roles combined with strong analytical skills, problem-solving abilities, exceptional customer service, and strength in verbal and written communication. Organized and dependable candidate successful at efficiently focusing and managing multiple priorities with a positive attitude and willingness to take on added responsibilities to achieve and exceed company goals. Extensive knowledge of Microsoft Office Suite, particularly Excel spreadsheets.

Skills

  • Efficient Data Entry
  • Document Management and Storage
  • Document Compilation and Organization
  • Data Verification and Reconciliation
  • Client Information Databases
  • Market Research Data Entry

Work History

Independent Logistics Courier

AMAZON FLEX
Cincinnati, Ohio
09.2017 - Current
  • Strong interpersonal and communication skills interacting professionally with dispatchers, upper management, and peers at the fulfillment center.
  • Utilization of mobile software application to verify delivery route and customer itinerary.
  • Responsible for safely loading delivery items into vehicle and following company policies and safety procedures during route to minimize damage in transit to customer.
  • Coordinate and adjust efficient routes to avoid delays and optimize schedule while tracking delivery information, mileage, and fuel.
  • Communicate via mobile software application to respond to customer inquiries regarding package arrival and delivery updates.
  • Verify daily deliveries against shipping instructions prior to delivering to customers. Greet recipients, deliver packages, and acquire proper identification and signatures for all deliveries.

Insurance Field Inspector

ONSOURCE, A GENPACT CO.
Cincinnati, Ohio
10.2017 - 08.2020
  • Conducted on-site inspections and risk assessments for a variety of insurance companies.
  • Key responsibilities included investigating and collecting accurate property data to determine liability, confirm coverage, and establish damages to negotiate settlement of claim.
  • Planning and implementing daily routes and weekly travel logs while working in a timely manner to meet company quotas and demonstrating excellent driving skills.
  • Aptitude for technical reporting by drafting and completing detailed, written descriptions, and submitting photographs, to effectively document property conditions and report findings of inspections.
  • Examined relevant customer documentation prior to inspection in order to become acquainted with property features.
  • Quickly learned and applied new skills to tasks which greatly improved efficiency and daily productivity.
  • Utilized hand tools and gauges to take measurements during inspections.
  • Kept up-to-date on inspection regulations and techniques.
  • Demonstrated respect, friendliness, and willingness to meet company quotas by working flexible hours; night, weekend, and holiday shifts to assist customers.

Sales and Marketing Consultant

MLG/GO HEALTHY, INC
Tampa, Florida
09.2003 - 09.2017
  • Maintained sales and market share of existing accounts for privately held nutraceutical company, Go! Energy Recovery Shakes.
  • Collaborated, created and presented sales and marketing materials to actively procure new institutional, medical, and retail accounts.
  • Implemented sponsorship and endorsement programs, and exhibited at industry trade show conventions.
  • Maintained existing and new business relationships through regular communications, effective account management, and superior customer service.
  • Recorded accurate and efficient records in customer database.
  • Presented professional image consistent with Go Healthy and MLG's brand values while working independently with minimal supervision.

Licensed Insurance Customer Service Representative

OSTROFF INSURANCE GROUP
Tampa, Florida
04.2015 - 10.2015
  • Maintained customer service needs for current and potential agency customers, as well as assisting in the marketing, sales, professional services, and administration of the agency.
  • Accelerated and processed applications, endorsements, renewals, in/out mail, payments, and various other administrative supports such as canceling, rewriting, adding coverage, and addressing client needs, i.e. explaining current coverage, resolving concerns.
  • Processed customer premium payments, and produced and reconciled weekly and monthly reports.
  • Incorporated cross-selling and upselling techniques to generate sales, profits, and increase referral retention rates.
  • Created and maintained detailed database to periodically recognize, identify, and recommend areas where existing policies and procedures required change, or where new ones needed to be developed.
  • Proficiently skilled in Insurance CRM Software (TAM) by documenting customer contact in TAM to maintain record of customer interactions and elevate quality of service.

Key Account Manager

970 WFLA, TAMPA BAY DEVIL RAYS BROADCAST NETWORK
Tampa, Florida
04.2002 - 09.2003
  • Accountable for developing positive relationships and maintaining new and existing sponsorships throughout the Tampa Bay Devil Rays baseball season by responsibly marketing and promoting sponsors products utilizing multi-media marketing, i.e. radio, internet advertising, and event marketing.
  • Achieved proven track record of success through revenue generation by retaining current initiatives, as well as informing clients of promotions to increase business growth by utilizing radio, e-mail, and social media to highlight products and services.
  • Built diverse sales portfolio by demonstrating consistent track record and top ranking in revenue, profit growth, and overachieving sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Worked independently with minimal supervision.
  • Highly proficient in all aspects of computer programs including, Microsoft Word, PowerPoint, Excel, Outlook, etc.

Multi-Media Account Executive

WFLA-TV NEWSCHANNEL 8, NBC AFFILIATE
Tampa, Florida
04.2000 - 04.2002
  • Built positive, performance-based relationships representing WFLA-TV with local and national advertising agencies, and direct and local clients, by maintaining existing advertisers and negotiating new business schedules and budgets through regular communication and effective account management.
  • Analyzed client sales and marketing data to create and implement a multi-platform advertising and promotional campaign (i.e. broadcast television, social media, print, e-mail, event-marketing) to improve, highlight, and increase brand awareness of products and services.
  • Successfully collaborated with client, marketing department, and staff to create targeted advertising strategies for key customer demographics.
  • Fully conversant with all aspects of television research including Media Audit, Marshall, Scarborough, and Nielsen Marketing, and TapScan television software.
  • Provided on-air support as the Tampa liaison for locally produced and televised “Daytime” show segments during the launch of the 2002 Winter Olympics in Salt Lake City, Utah.

Education

Business

University of Cincinnati
Cincinnati, OH

Radio And Television Broadcasting

Ohio Media School
Cincinnati, OH

Florida 4-40 Customer Representative License

Central Insurance School
Clearwater, FL

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