Summary
Overview
Work History
Education
Skills
VOLUNTEER EXPERIENCE
Timeline
Generic

Barbara Mitchell-Mader

Cincinnati,OH

Summary

Dedicated, customer-focused small business owner, passionate about providing exceptional service and cultivating interpersonal connections. Results-oriented individual and effective communicator with a collaborative mindset, skilled in problem-solving and optimizing performance. Striving for an adaptable, engaging role in a new industry, ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience

Work History

Owner/Direct Service Provider

GloveBox.Express
Cincinnati, Ohio
09.2017 - Current
  • Effectively addressed customer service complaints while demonstrating professionalism and offering knowledgeable solutions, fostering trust and promoting company loyalty.
  • Maintained efficient delivery times by grouping and routing deliveries to designated areas.
  • Ensured accurate tracking of all deliveries and trips.
  • Demonstrated commitment to customer satisfaction by consistently delivering on-time shipments and resolving issues promptly.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Successfully completed deliveries to multiple locations including homes, businesses, hospitals, schools, and construction sites in an efficient manner.
  • Coordinated parcel delivery using strong time management skills.
  • Inspected and monitored package loads for safety and security during delivery process.
  • Consistently documented all transportation activities and completed necessary reporting.
  • Adjusted routes in real-time based on traffic conditions or customer requests.
  • Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
  • Delivered packages in a prompt manner, adhering to specified routes and time schedules.
  • Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
  • Utilized strong time-management skills to prioritize urgent deliveries and optimize daily schedules
  • Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
  • Scanned packages for sorting based on destination.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Utilized smartphones to seamlessly handle delivery tracking, maintain accurate manifest records, and collect customer signatures.
  • Documented items transported, recipient information and problems.
  • Sorted parcels according to delivery route.
  • Streamlined data entry process by leveraging cell phones or tablets for uploading time, delivery, and shipment information onto company platform.
  • Maintained adherence to stringent delivery deadlines.

Insurance Field Inspector

OnSource, A Genpact Company
Cincinnati, Ohio
10.2017 - 08.2020
  • Traveled 80% of the time across assigned territories in Ohio, Indiana, and Kentucky to inspect a monthly average of 300 properties and premises, interviewing primary contacts, and by digitally recording and submitting custom reports into company app for insurance processing and approvals.
  • Utilized various measuring tools to gather precise data of inspection findings, incorporating photographs, diagrams, sketches, and written notes.
  • Gained insights into individual cases by carefully examining technical documentation before conducting inspections.

Education

Google Data Analytics Certification - Information Technology

University of Cincinnati
Cincinnati, Ohio
11-2024

Diploma - Broadcast Media And Digital Communications

Ohio Media School
Cincinnati, Ohio
08-2021

Florida 4-40 Customer Representative License - Insurance

Central Insurance School
Clearwater, Florida
06-2015

Florida Notary Public -

Notary Public Underwriters, Inc.
Tallahassee, Florida
04-2015

Some College (No Degree) - Business Administration And Management

University of Cincinnati
Cincinnati, Ohio

Skills

  • Project Management
  • Productivity and Time Management
  • Computer Skills
  • Technical Skills
  • Teamwork and Collaboration
  • Customer Service/Customer Relations
  • Leadership
  • Interpersonal Skills
  • Effective Communication
  • Critical Thinking
  • Organizational Skills
  • Problem-Solving

VOLUNTEER EXPERIENCE

  • Cystic Fibrosis Foundation of Greater Cincinnati - Special Event Coordinator providing much-needed support to help further the Chapter's mission of bringing CF closer to a cure ~ and closer to making "CF" stand for 'CURE FOUND'.
  • The All Children's Hospital Guild, Tampa, FL Branch - Guild Event/Fundraising Volunteer supports the All Children's Outpatient Care Center Tampa, which brings pediatric specialized care and services closer to home. Currently, the facility is in need of toys, which are given to visiting children at the Outpatient Care Center in Tampa, Florida.
  • Saint Francis Seraph Ministries - Soup Kitchen/Mother Teresa of Calcutta Dining Room Volunteer offering the urban poor in Over-The-Rhine a safe environment of dignity, respect and hospitality, and serving breakfast and dinner to anyone in need.

Timeline

Insurance Field Inspector

OnSource, A Genpact Company
10.2017 - 08.2020

Owner/Direct Service Provider

GloveBox.Express
09.2017 - Current

Google Data Analytics Certification - Information Technology

University of Cincinnati

Diploma - Broadcast Media And Digital Communications

Ohio Media School

Florida 4-40 Customer Representative License - Insurance

Central Insurance School

Florida Notary Public -

Notary Public Underwriters, Inc.

Some College (No Degree) - Business Administration And Management

University of Cincinnati

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Barbara Mitchell-Mader