Barbara Montenegro
Alexandria,VA
Summary
Dynamic ESL Tutor and experienced Hostess, I excel in interpersonal communication and customer service. Prioritizing active listening and effective multitasking, I strive to foster strong relationships & deliver adequate solutions in the workforce.
Overview
4
4
years of professional experience
Work History
English as a Second Language Tutor
08.2023 - 06.2024
- Established strong relationships with students and their families, maintaining open lines of communication for updates on progress and areas for growth.
- Improved students'' language proficiency by designing and implementing customized lesson plans tailored to individual needs.
- Integrated real-world examples into lessons to increase relevance and practical application of language skills learned during tutoring sessions.
Hostess
Buffalo Wild Wings
11.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Volunteer
Lotus House Women's Shelter
07.2020 - 12.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Associate of Arts - Communications
Northern Virginia Community College
Annandale, VA2026
Skills
- Phone Etiquette
- Customer Service
- Interpersonal communication
- Patience and Empathy
- Effective Multitasking
- English for Specific Purposes
- Active Listening
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
English as a Second Language Tutor
08.2023 - 06.2024
Hostess
Buffalo Wild Wings
11.2022 - 02.2023
Volunteer
Lotus House Women's Shelter
07.2020 - 12.2021
Associate of Arts - Communications
Northern Virginia Community College
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