Barbara Moodie
Franklin,VA
Summary
Focused 911 Dispatcher bringing 24 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Isle of Wight Sheriffs Office
Windsor, VA
11.2022 - Current
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Performed quality assurance checks on recordings of 911 calls as required by department guidelines.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police officers and emergency personnel to calls for service.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests for assistance and BOLOs.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
911 Communications Supervisor
Franklin Police Dept
Franklin, VA
03.2022 - 10.2022
- Provided administrative support to the 911 Communications Center, including scheduling staff and reviewing payroll.
- Monitored radio communications between emergency personnel in the field and the 911 Communications Center.
- Ensured proper protocols were followed during all incoming calls related to emergencies.
- Developed training plans for new employees in order to ensure they had a comprehensive understanding of their job duties.
- Coordinated with local law enforcement agencies on procedures for responding to emergency situations.
- Assisted with developing strategies for handling high-stress situations encountered by call-takers and dispatchers.
- Updated policies and procedures as needed based on best practices or changes in technology.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Advised personnel about accidents, weather conditions or other hazards.
911 Dispatcher/Supervisor
Suffolk Police Department
Suffolk, VA
07.2014 - 03.2022
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Advised supervisors on new methods for improving efficiency of operations within communications center.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests for assistance and BOLOs.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Mentored junior team members and managed employee relationships.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Lakeland High School
Lagrange, IN06-1986
Some College (No Degree) -
Saint Leo University
Saint Leo, FLSkills
- Memory retention
- Assertiveness
- Typing Speed
- Patience and Tolerance
- Prioritization
- EMS Dispatch
- Emergency Assessment
- Computer-based dispatch systems
- Critical Thinking
- Map reading abilities
- Decision-Making
- Active Listening
- Emergency Medical Instruction
- Problem-Solving
- Works Well Under Pressure
- Teamwork and Collaboration
- Data Entry
- Stress Tolerance
- 911 System Information Databases
- Information Security
- Call Routing
- Information Relay
- Cross-Departmental Teamwork
- CPR and First Aid
- Data Systems Operation
- Emergency Response Procedures
- NCIC Database
- Providing Clear Directions
- Prioritizing Situations
- Radio Frequencies Monitoring
- Good Judgment
- Professionalism
- Public Safety Telecommunicator (PST)
- Emergency Medical Dispatch
- Critical thinker
- Time management abilities
- Unit Dispatch
- Communications Training Officer (CTO)
- Task Prioritization
- Flexible Schedule
- Excellent Communication
- Reliability
- Multitasking
- Safety Protocols
- Attention to Detail
- Written Communication
- Self Motivation
Accomplishments
- Received life saving award
- ems award
Certification
- Cit Certification
- CPR/AED
- NCIC?VCIN
- EMD
- CTO
Affiliations
- Conducted educational events of 9-1-1 to children and Citizens throughout the City of Suffolk .
References
References available upon request.
Timeline
911 Emergency Dispatcher
Isle of Wight Sheriffs Office
11.2022 - Current
911 Communications Supervisor
Franklin Police Dept
03.2022 - 10.2022
911 Dispatcher/Supervisor
Suffolk Police Department
07.2014 - 03.2022
High School Diploma -
Lakeland High School
Some College (No Degree) -
Saint Leo University
- Cit Certification
- CPR/AED
- NCIC?VCIN
- EMD
- CTO
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