Barbara Moore
Development Manager
Wagener, SC,SC
Summary
Goal-oriented manager with distinguished experience in wireless industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
28
28
years of professional experience
Work History
Business Development Manager
T-Mobile
Mid-Atlantic
02.2021 - 07.2022
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed research to uncover potential target areas, markets and industries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Collected data and performed customer needs analysis.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Prospected 10 new weekly leads using cold calling, site visits and customer referrals.
Territory Manager
T-Mobile
Columbia, SC
11.2017 - 02.2021
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Managed over 4 accounts within Columbia, SC territory.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Established successful account relationships with Area VPs and District Managers by building rapport and maintaining consistent communication.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Held one-on-one meetings with Area VPs and District Managers to identify selling hurdles and offered insight into best remedy.
District Manager
T-Mobile
Columbia-Greenville, SC
11.2013 - 11.2017
- Built positive and productive relationships with store and field leadership.
- Supervised 10 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Hired and led 22 managers and supervisors for wireless organization.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Held monthly meetings with Retail Store Managers to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Retail Store Manager
T-Mobile
Multiple - Charlotte, NC District
09.2011 - 11.2013
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
- Generated repeat business by developing and maintaining strong team of 19 employees devoted to customer service.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Promoted business strategy by implementing improvements based on guest feedback.
Retail Associate Manager
T-Mobile
Charlotte, NC
05.2009 - 09.2011
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to obtain Monthly sales quotas.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Maintained quality brand image exposure in alignment with corporate standards.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Retail Assistant Manager
Old Navy
Various
01.2002 - 05.2009
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Sales Floor Team Leader
Target
Huntersville, NC
08.1995 - 12.2002
Education
Bachelor of Science - Business Management
University of Phoenix
Online04.2004
Skills
- Sales Program Coordination
- Business Development
- Customer Complaint Resolution
- Sales Statistics Analysis
- Networking Events
- Sales Force Management
- Lead Generation
- Customer Service
- Salesforce Software
- Strategic Planning
- Pipeline Development
- Strategic Partnership
- Performance Evaluations
- Team Recruiting and Onboarding
- Process Improvement
- Team Leadership
- Employee Retention
- Sales and Marketing
- Coaching and Mentoring
- Market Penetration
- Partnering and Relationships
- Converting Leads
- Brand Development
- Segment Strategies
Accomplishments
- Won "PEAK Achievement Award" for outstanding performance and community support.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Business Development Manager
T-Mobile
02.2021 - 07.2022
Territory Manager
T-Mobile
11.2017 - 02.2021
District Manager
T-Mobile
11.2013 - 11.2017
Retail Store Manager
T-Mobile
09.2011 - 11.2013
Retail Associate Manager
T-Mobile
05.2009 - 09.2011
Retail Assistant Manager
Old Navy
01.2002 - 05.2009
Sales Floor Team Leader
Target
08.1995 - 12.2002
Bachelor of Science - Business Management
University of Phoenix