BARBARA MORALES
San Antonio
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Parole Officer Unit Supervisor Retired
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
12.2020 - 09.2025
- Planned, scheduled, and supervised Parole Officer activities; coordinated parole supervision activities with other units, departments, and entities; and assisted in developing and implementing policies and procedures.
- Visited offender residences, jails, correctional facilities, courthouses, social services, and other agencies to obtain offender information, coordinate parole investigations, and to resolve problems.
- Conducted and supervised activities to monitor offender compliance with the conditions of supervision to include alcohol and drug testing.
- Performed criminal information searches and retrieval using Texas Department of Public Safety criminal history system access.
- Supervised the work of others; established and provided training to Parole Officers; reviewed and evaluated documentation and recommendations; and counseled Parole Officers and Offenders on difficult cases.
- Completed daily reports in a timely manner to upper management.
- Intervened in crisis situations using de-escalation techniques while maintaining safety protocols.
- Collaborated with Parole Officers to evaluate risk factors and implement effective intervention strategies for offenders.
- Delivered educational workshops on life skills, job readiness, and substance abuse prevention for parolees.
- Investigated violations of parole terms and responded appropriately.
- Attended staff meetings to discuss best practices in working with high-risk individuals.
- Provided supportive case management services for Parole Officers that included referrals for mental health care and drug rehabilitation programs for offenders.
- Responded promptly to inquiries from families, attorneys, judges or other stakeholders about cases or policies.
- Enforced sanctions when necessary such as revoking parole or requesting a client return to prison or a 3 month sanction.
- Participated in court hearings to provide input regarding the progress of a client's case.
- Assisted in developing strategies for managing stress, anger, substance abuse or other challenges faced by parolees.
- Organized educational workshops for clients on topics such as job search skills, financial literacy and life skills development.
- Investigated alleged parole violations, using interviews, surveillance, and search, and seizure.
- Participated in decisions about whether cases should go before courts and which court should hear them.
- Informed offenders and inmates of requirements of conditional release, such as office visits, restitution payments, and educational and employment stipulations.
- Administered drug and alcohol tests, including random drug screens of offenders, to verify compliance with substance abuse treatment programs.
- Recommended remedial action and initiated court action in response to noncompliance with terms of parole.
Reentry Case Manager
TDCJ Reentry & Integration Division
06.2019 - 12.2020
- Coordinated comprehensive case management services to facilitate successful client reintegration into communities.
- Developed individualized service plans addressing clients' needs and promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams to assess client progress and modify support strategies as needed.
- Facilitated workshops and training sessions to educate clients on available resources and community services.
- Advocated for clients' rights and needs within the criminal justice system to promote equity and access.
- Utilized conflict resolution skills to mediate disputes among clients, fostering a supportive environment for recovery.
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Maintained accurate records of client progress and documentation of all contacts with clients.
- Maintained clients' records by reviewing case notes and logging events and progress.
- Created individualized service plans in collaboration with clients, families, and other professionals.
- Demonstrated success in building relationships with clients and providing emotional support.
- Developed comprehensive assessment plans to evaluate client needs and develop appropriate interventions.
- Used adaptive communication style and practiced empathy to build trust and rapport with clients.
- Adhered to legal requirements regarding confidentiality of information related to clients' cases.
- Established and maintained relationships with other community agencies and organizations to meet community needs and avoid duplication of services.
Institutional Parole Officer III
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
12.2015 - 06.2019
- Documented case notes and reports to maintain accurate records of parolee status, activities, behaviors, and progress.
- Developed individualized supervision plans to support successful reintegration into the community.
- Collaborated with law enforcement and community organizations to coordinate resources for parolees.
- Assisted offenders with resolving housing, employment and social service problems.
- Interviewed offenders to prepare documentation for the Parole Boards decision of denying parole or granting parole to the offender.
Reentry and Integration Case Manager III
TDCJ REENTRY & INTEGRATION DIVISION
11.2013 - 12.2015
- Coordinated comprehensive case management services to facilitate successful client reintegration into communities.
- Developed individualized service plans addressing clients' needs and promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams to assess client progress and modify support strategies as needed.
- Facilitated workshops and training sessions to educate clients on available resources and community services.
- Advocated for clients' rights and needs within the criminal justice system to promote equity and access.
- Utilized conflict resolution skills to mediate disputes among clients, fostering a supportive environment for recovery.
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Maintained accurate records of client progress and documentation of all contacts with clients.
- Maintained clients' records by reviewing case notes and logging events and progress.
- Created individualized service plans in collaboration with clients, families, and other professionals.
- Demonstrated success in building relationships with clients and providing emotional support.
- Developed comprehensive assessment plans to evaluate client needs and develop appropriate interventions.
- Used adaptive communication style and practiced empathy to build trust and rapport with clients.
- Adhered to legal requirements regarding confidentiality of information related to clients' cases.
- Established and maintained relationships with other community agencies and organizations to meet community needs and avoid duplication of services.
Family Base Safety Services Case Worker
TX DEPT OF FAMILY AND PROTECTIVE SERVICES
03.2010 - 11.2013
- Facilitated case management processes to support vulnerable populations in compliance with state regulations.
- Collaborated with multidisciplinary teams to develop and implement individualized service plans for clients.
- Conducted assessments to identify client needs and connect them with appropriate resources and services.
- Provided training and mentorship to junior staff, enhancing team capabilities and service delivery standards.
- Developed community partnerships to improve access to support services for families in crisis situations.
- Monitored case progress and documented outcomes, ensuring accurate records for regulatory compliance.
- Improved operational workflows by identifying process inefficiencies and implementing best practices across teams.
- Managed multiple tasks simultaneously while meeting all deadlines, displaying proficiency in time management techniques.
- Assisted coworkers with various projects, showcasing collaborative attitude and flexibility.
- Trained new employees on job processes and procedures.
- Provided excellent customer service to clients, demonstrating strong interpersonal and communication skills.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Computed, record and proofread data and other information, such as records, and reports.
- Diffused customer complaints and concerns to maintain excellent customer relations.
- Managed calendars and arranged appointments.
Education
Bachelor of Science (B.S.) - Criminology & Psychology
TX A&M University
San Antonio12.2009
Associate in Science (A.S.) - Criminal Justice
Palo Alto College
San Antonio09.2007
Skills
- Motivational interviewing
- Teamwork
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Effective communication
- Self motivation
- Adaptability
- Team building
- Goal setting
- Stress management
- Professional boundaries
- De-escalation techniques
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Excellent communication
- Reliability
- Time management abilities
- Team collaboration
- Task prioritization
- Continuous improvement
- Confidentiality practices
- Professional ethics
Certification
NCIC/TCIC Certified
Timeline
Parole Officer Unit Supervisor Retired
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
12.2020 - 09.2025
Reentry Case Manager
TDCJ Reentry & Integration Division
06.2019 - 12.2020
Institutional Parole Officer III
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
12.2015 - 06.2019
Reentry and Integration Case Manager III
TDCJ REENTRY & INTEGRATION DIVISION
11.2013 - 12.2015
Family Base Safety Services Case Worker
TX DEPT OF FAMILY AND PROTECTIVE SERVICES
03.2010 - 11.2013
Associate in Science (A.S.) - Criminal Justice
Palo Alto College
Bachelor of Science (B.S.) - Criminology & Psychology
TX A&M University