Summary
Work History
Education
Skills
Membershipsaffiliations
Timeline
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Barbara Mullins

Plano,TX

Summary

Demonstrated achiever with exceptional knowledge of CDK products and services, business practices, and National Strategic Enterprise clients. Strong business communication and training background combined with 19 ½ years in the Systems/DCS department. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Extensive computer training, including knowledge of multiple networking environments and business software packages. Enthusiastic and experienced in all areas of support within Systems/DCS. Traveled for onsite visits and training when needed.

Work History

Office Administrator

Rethreads Resale Shop
Dallas, TX
2018 - 05.2024
  • Processed invoices on a timely basis according to established procedures.
  • Developed strong relationships with clients through excellent customer service skills.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly upon arrival at the office premises.
  • Assist customers with purchasing items.

National Enterprise Supervisor

ADP Dealer Services
2000 - 2018
  • Overall supervision of the Systems department CTA staff& client base
  • Wrote and delivered mid-year and yearly performance evaluations
  • Conducted regular 1-on-1s and team meetings and department associates
  • Handled administrative duties and personnel concerns and issues
  • Served as mentor and an example to follow
  • On call 24/7 for management and internal staff
  • Created/maintained schedules for lunches, breaks, fixer, time off, holidays & shifts including weekend coverage
  • Managed critical situations including attending/conducting client and internal conference calls
  • Worked closely with ENT/NAT team leads, Supervisors, CAMs, RSSs, CSMs, FSR, Sales, and Baseline
  • Accept other duties as directed by upper management.

National Enterprise Team Lead

CDK Dealer Services
1993 - 2000
  • Worked directly with the Systems Supervisor to ensure all areas of the department are running smoothly
  • Monitor CTA workloads to ensure cases are properly documented and timely follow-up is being performed
  • Play a key role in mentoring CTAs and providing training models for the new CTAs as well as existing CTAs
  • Act as a liaison in problem escalation with RSSs, CAMs and various departments
  • Serve as back-up for taking calls and working cases as the need arises
  • Assist the supervisor in representing the department on internal/client teleconferences and meetings to provide input on critical case issues
  • Act as liaison in reviewing and updating CTAs TLC cases
  • Daily review of loss cases for 3 years and trained Shelly Crosswhite to take over duties
  • On call 24/7 for management and internal staff
  • Accept other duties as directed by upper management.

Education

Master’s Degree in Human Resources & Training -

Amber University
Dallas, TX
01.1997

Skills

  • Exceptional knowledge of CDK products and services
  • Strong business communication and training background
  • Skilled at learning new concepts quickly
  • Extensive computer training
  • Enthusiastic and experienced in all areas of support within Systems/DCS
  • Traveled for onsite visits and training when needed

Membershipsaffiliations

  • Member, CDK Dealer Services Bedford/Arlington Chapter, SWAAARG
  • Christian Counselor, First Baptist Church of Hamilton Park, Richardson, TX

Timeline

Office Administrator

Rethreads Resale Shop
2018 - 05.2024

National Enterprise Supervisor

ADP Dealer Services
2000 - 2018

National Enterprise Team Lead

CDK Dealer Services
1993 - 2000

Master’s Degree in Human Resources & Training -

Amber University

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Barbara Mullins