Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BARBARA MYERS

Corbin City,NJ

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Results-oriented on business processes that drive results based on sound overall business judgment. Motivated to learn, grow and excel within your company..

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director of Operations

S & T Amusement, Co.
01.2022 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.

Administrator

Achristavest Builders
02.2021 - 12.2021
  • Provided exceptional customer service through prompt response times and thorough issue resolution efforts.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Collaborated with project managers to organize operations and achieve demanding schedule targets.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Supported project managers in meeting deadlines for multiple concurrent projects, maintaining organization and prioritizing tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Vice President

OC Waterpark Ops, LLC
05.2014 - 12.2020
  • Oversaw and ran multiple departments, including Human Resources/Personnel and Food and Beverage
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Maintained high standards of quality by reviewing shipments, overseeing preparation and monitoring safety
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
  • Worked with all supervisors and team members to understand supply needs and bring levels within desired tolerances
  • Devised hiring and recruitment policies for 150 employees per season
  • Streamlined HR efficiencies and provided onboarding and training for 150 new employees per season
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
  • Addressed customer and employee complaints or requests efficiently and empathetically
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
  • Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
  • Collaborated with cooks and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Streamlined operations through regular review of processes and implementation of best practices.
  • Enhanced team morale and reduced turnover by implementing staff recognition program, acknowledging outstanding performance and dedication.

Surgical Assistant/Front Desk Receptionist

Cape Atlantic Oral & Maxillofacial Surgeons
05.2007 - 05.2014
  • Provided compassionate care to patients throughout their surgical experience, easing anxiety, and ensuring comfort.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
  • Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
  • Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Improved patient outcomes by providing precise surgical assistance during various procedures.
  • Ensured patient safety by maintaining a sterile environment throughout surgery.
  • Ensured adherence to regulatory standards by following established guidelines for infection control, waste disposal, and equipment usage.
  • Participated in pre-operative consultations, offering vital input on patient conditions and surgical approach.
  • Facilitated smooth transitions between surgeries with efficient room turnover times.
  • Enhanced surgical efficiency with diligent preparation and organization of operating rooms.
  • Increased patient satisfaction with compassionate post-operative care and thorough follow-up instructions.
  • Enhanced operating room efficiency by preparing surgical instruments and equipment ahead of scheduled procedures.
  • Facilitated patient recovery by closely monitoring vital signs and addressing any concerns promptly.
  • Assisted in complex surgical procedures, contributing to successful patient outcomes with precise instrument handling.
  • Assisted with transfer of patients from recovery room to operating room, providing care and support.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Aided in precise diagnosis by efficiently performing diagnostic imaging tasks such as x-rays.
  • Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
  • Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
  • Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.

Education

Liberal Arts and General Studies -

Stockton University
Absecon, NJ
12.1992

Liberal Arts and General Studies -

West Chester University
West Chester, PA
05.1991

Liberal Arts and General Studies -

Delaware County Community College
Media, PA
05.1990

Skills

  • Social Media Management
  • Inbound and Outbound Calling
  • Financial Administration
  • Business Development
  • Scheduling
  • Policy and Procedure Development
  • Basic Knowledge of Microsoft Office
  • Billcom
  • Paychex Payroll System
  • Recruiting and Hiring
  • New Hire Training
  • Staff Management
  • Guest Services
  • Point of Sale Systems (CenterEdge)

Certification

  • Certified Lifeguard Instructor, National Aquatic Safety Company, 01/01/19, 01/01/21
  • Licensed X-Ray Technician Dental Radiographer, 01/01/08, Current

Timeline

Director of Operations

S & T Amusement, Co.
01.2022 - Current

Administrator

Achristavest Builders
02.2021 - 12.2021

Vice President

OC Waterpark Ops, LLC
05.2014 - 12.2020

Surgical Assistant/Front Desk Receptionist

Cape Atlantic Oral & Maxillofacial Surgeons
05.2007 - 05.2014

Liberal Arts and General Studies -

West Chester University

Liberal Arts and General Studies -

Delaware County Community College

Liberal Arts and General Studies -

Stockton University

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BARBARA MYERS