Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Naniho

Barbara Naniho

Kuulei
Kapolei, HI,HI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience

Work History

Virtual Scribe

Scribe America
Texas City , TX
01.2023 - 03.2023
  • Utilized computer software to record caller's inquiries and complaints.
  • Training for 4 weeks working with Outpatient Physicians and Nurses in clinics and Emergency Rooms. Documentation and transcribing Doctor-Patient visits, updating their records and transferring the information onto the roster.

Telephone Operator

Queens Medical Center
Honolulu, HI
01.1996 - 11.2008
  • Answered incoming calls in a professional, courteous and timely manner.
  • Transferred calls as necessary to appropriate departments or personnel.
  • Navigated multiple computer systems simultaneously while speaking with customers on the phone.
  • Telephone operator for switchboard. Handles calls for patient requests, department requests and questions. I dispatched emergencies for maintenance, Security, code blue, code pink, code red alarms. Handled keys for other departments. Queens had a console operator which was mainly my job for emergencies, bomb threats, Security, Maintenance and alarm code

Telephone Operator

Saint Francis Medical Center
Honolulu, HI
04.2000 - 03.2008
  • Telephone operator for switchboard. Handles calls for patient requests, department requests and questions. I dispatched emergencies for maintenance, Security, code blue, code pink, code red alarms. Handled keys for other departments.

Reservations Agent

Aloha Airlines
Honolulu, HI
01.2003 - 12.2006
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Processed customer payments for reservations over the phone.
  • Maintained a thorough understanding of hotel policies and procedures.
  • Resolved guest complaints by providing exceptional customer service.
  • Ensured all reservations were properly documented in the system.
  • I worked for Aloha Airlines as a reservations agent. I booked domestic and inter-island flights. I also did Aloha pass for mileage points and we also booked for Aloha Island Air. I made changes per their requests, dealt with refunds and took their complaints to resolve their issues.

Customer Service Representative

Board Of Water Supply - City And County Of Honolulu
Honolulu, HI
03.2001 - 08.2005
  • Answered incoming calls in a professional, courteous and timely manner.
  • Provided customer service to callers by answering questions and providing requested information.
  • Utilized computer software to record caller's inquiries and complaints.
  • Responded to customers' requests for assistance with various issues they were having.
  • I worked in customer service for residential water service. We then combined billing with residential service. I also work with engineering for high bills requests. I handled incoming customers as walk-in to discuss their bills and find a resolution.

Education

Associate of Science - Paralegal

Heald Community College
Honolulu, HI
02.2014

Skills

  • Word Processing
  • Proofreading
  • Research

Help Desk

Legal Research

Active Directory

Aloha POS

Microsoft Windows

Microsoft Windows Serve

Timeline

Virtual Scribe

Scribe America
01.2023 - 03.2023

Reservations Agent

Aloha Airlines
01.2003 - 12.2006

Customer Service Representative

Board Of Water Supply - City And County Of Honolulu
03.2001 - 08.2005

Telephone Operator

Saint Francis Medical Center
04.2000 - 03.2008

Telephone Operator

Queens Medical Center
01.1996 - 11.2008

Associate of Science - Paralegal

Heald Community College

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