Hi, I’m
Barbara Naranjo
Healthcare Administration
Austin,TX
Summary
Bilingual experienced Human Resource Coordinator with a 20 year professional experience in various healthcare settings, 5 years experience in managing a homecare agency. Interest and goal is growing with a successful organization composed of compassion that provides psychological, social and medical service for individuals. The medical experience, customer service and knowledge I have is a great asset to lead a team for successful outcomes.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
years of professional experience
9
years of post-secondary education
1
Language
Work History
Heritage Rehabilitation and Skilled Nursing CenterAustin, TX
Human Resources Coordinator
07.2021 - Current
Job overview
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Captured key feedback from employees during exit interviews.
- Handled immigration-related issues for each business unit.
- Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines.
- Sent notices to employees and subcontractors regarding expiring documentation.
- Collaborated with curriculum coordinator on annual updates of staff handbook.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Addressed and resolved general payroll-related inquires.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
- Assisted management staff in annual year-end processes and data audits.
- Reviewed human resources paperwork for accuracy and completeness.
- Updated presentation and accompanying documents for compensation committee quarterly review.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Edited job position announcements before authorizing post.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Entered personnel and subcontractor data into central database.
- Coordinated meetings, developed meeting content and presented human resources law updates.
- Directed job fairs to bring in local talent for long term and seasonal positions.
Heritage Rehabilitation And Skilled Nursing CenterAustin, TX
Administrator in Training
07.2021 - 06.2022
Job overview
- Completed AIT program in August 2022
- Started with the company as a human resources coordinator
- Moved to staff education/infection control maintained mandated yearly in-services
- Conducted staff training on a wide range of topics from infection control to ADL coding
- Maintained resident and staff tb testing
- Oversaw nursing, dietary, social services, admissions, human resources, business office, activities, housekeeping, laundry, maintenance, therapy and medical billing and coding departments that total over one hundred forty employees
- Monitored and directed execution of policies and procedures
- Analyzed operations
- Evaluated the environment and equipment
- Executed needed procedural change.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Managed 180 employees with continuous coaching and mentoring.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using PayCom software.
Habitat For HumanityAustin, TX
Office Manager
11.2019 - 09.2020
Job overview
- Perform all bookkeeping functions using Quickbooks Premier Nonprofit Edition
- Process income, expenses, bank deposits
- Prepare outgoing orders of materials purchased, ticket sales for events
- Manage the office to ensure effective telephone and mail communications both internally and externally and maintain professional image
- Create email and social marketing communications
- Respond to incoming calls and direct to appropriate parties
- Coordinate production of brochures, flyers, etc
- With printer, mailing house
- Schedule meetings in conference room as needed
- Maintain office equipment including computers, copier, fax, telephones, etc
- Maintain and replenish inventory and office supplies
- Assist with preparing documents for Board meetings, trainings, and other meetings
- Assist with securing locations for conferences, trainings and special events
- Assist with coordinating volunteers and vendors for special events
- Kept the office clean and tidy - organize supplies, file paperwork, recycles, etc
- Assist the Executive
- Director, Board, and other staff with miscellaneous projects as requested
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Sourced vendors for special project needs and negotiated contracts.
- Coordinated special projects and managed schedules.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Updated reports, managed accounts and generated reports for company database.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity and submitted evaluation reports.
- Prepared meeting rooms and materials and recorded important information.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
Longhorns Inhome Health Services, LLCAustin, TX
Home Care Administrator
03.2015 - 10.2019
Job overview
- Maintained the efficiency of the health care services provided in the agency
- Oversaw the needs of the staff and prepared orientation classes for those who join the agency
- Trained the staff, ensured that all the educational needs of the staff is met
- Administered the human resources policies such as salary administration, managing the performance of the staff and complying with the government regulations
- Helped the staff by providing a dynamic atmosphere of work
- Ensured that the staff is working in compliance of the State and Federal Laws.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Maintained frequent supervision of residents unable to call for assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Used company software and databases to maintain records of services performed and patient conditions.
Serenity Assisted Living Cedar Park, TX
Executive Director Assisted Living Manager
Serenity
01.2019 - 07.2019
Job overview
- Overseeing sales and marketing efforts along with community engagement
- Monitor budget and utilize operational resources, participate in patient quality surveys
- Manage the selection, training, and development of staff
- Maintaining compliance with HHS Health and Life Safety Codes and regulations.Submitting Plans of
- Correction in a timely manner and creating policies and procedures
- Evaluated the working of the staff on a regular basis
- Monitored the existing systems, audited the files and charts to assure that objectives and efficiency is maintained
- Developed and prioritized the programs and reviewed them on a daily basis to ensure that they are running effectively
- Evaluated and reviewed all the incident and accident reports of the facility
- Assisted in the development of various policies and procedures to achieve the objective of the facility.
- Supervised team of 20 caregivers.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Communicated with patients, ensuring that medical information was kept private.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Led, directed and motivated others to innovate and excel.
- Worked in fast-paced environment with competing demands for time and attention.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Developed policies and procedures for effective pharmacy management.
Education
Southern New Hampshire University
Master's degree from Healthcare Administration
01.2022 - Current
McLennan Community CollegeWaco, TX
Certificate of Completion in Long-Term Care Administrator from Long Term Care Administration
07.2021 - 08.2022
MCLENNAN COMMUNITY COLLEGE
Bachelors of Science from Business Administration, Healthcare
01.2022 - 08.2022
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Texas CALM from Assisted Living
01.2018 - 11.2021
CHA SEMINARS SCHOOL
A.A.S from Business Administration
VIRGINIA COLLEGE OF AUSTIN
Diploma from Business Office Management
01.2017 - 06.2018
VIRGINIA COLLEGE OF AUSTIN
High school diploma or GED
01.2017 - 01.2018
Skills
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Timeline
Southern New Hampshire University
Master's degree from Healthcare Administration
01.2022 - Current
MCLENNAN COMMUNITY COLLEGE
Bachelors of Science from Business Administration, Healthcare
01.2022 - 08.2022
McLennan Community College
Certificate of Completion in Long-Term Care Administrator from Long Term Care Administration
07.2021 - 08.2022
Human Resources Coordinator
Heritage Rehabilitation and Skilled Nursing Center
07.2021 - Current
Administrator in Training
Heritage Rehabilitation And Skilled Nursing Center
07.2021 - 06.2022
Office Manager
Habitat For Humanity
11.2019 - 09.2020
Executive Director Assisted Living Manager Serenity
Serenity Assisted Living
01.2019 - 07.2019
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Texas CALM from Assisted Living
01.2018 - 11.2021
VIRGINIA COLLEGE OF AUSTIN
Diploma from Business Office Management
01.2017 - 06.2018
VIRGINIA COLLEGE OF AUSTIN
High school diploma or GED
01.2017 - 01.2018
Home Care Administrator
Longhorns Inhome Health Services, LLC
03.2015 - 10.2019
CHA SEMINARS SCHOOL
A.A.S from Business Administration
02.2021
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