Barbara Niebuhr Artieda

Front Desk Agent

Rms Companies

05.2021 - Current

Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Collected room deposits, fees, and payments.
Answered customer telephone calls promptly and appropriately handled needs.
Used internal software to process reservations, check-ins and check-outs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained clean and organized front desk areas to uphold polished company image.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Answered multi-line phone system and enthusiastically greeted callers.
Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Trained new staff members in customer service techniques and hotel operations.
Enforced policies and procedures to increase efficiency.
Stored guest valuables in safe and individual boxes for security.