Barbara Norris
Valparaiso,IN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Valparaiso Community Schools
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated with counselors and social workers to determine students receive appropriate services and resources.
- Identified and addressed concerns of incoming students and parents.
- Finalized and processed enrollment applications.
Kindergarten Aide
Valparaiso Community Schools
02.2018 - 06.2019
- Observed and assessed student performance and charted progress.
- Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
- Applied evidence-based practices for classroom management to enhance learning results.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Teller Supervisor/Personal Banker
BMO Harris Bank
08.1999 - 03.2006
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Trained in multiple departments including personal banking, proof, quality control, and lending.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Chamber of Commerce Representative for BMO Home Glen.
Education
Bachelor of Arts - Psychology
Governors State University
University Park, IL12.2001
Skills
Customer Retention Strategies
Upselling Products and Services
Multitasking and Prioritization
Data Entry and Maintenance
Building Trust and Loyalty
Efficient and Detail Orientated
Business Development
Timeline
Administrative Assistant
Valparaiso Community Schools
04.2022 - Current
Kindergarten Aide
Valparaiso Community Schools
02.2018 - 06.2019
Teller Supervisor/Personal Banker
BMO Harris Bank
08.1999 - 03.2006
Bachelor of Arts - Psychology
Governors State University
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