Barbara Norton
Blairstown
Summary
Recognized for exceptional communication, problem-solving, and a commitment to operational efficiency.
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
28
28
years of professional experience
Work History
Office Administrator / Area Business Manager
Titan Machinery
09.2008 - 09.2025
- Processed invoices, handled payroll, and managed accounts receivable (AR)
- Assisted service departments with service writing, warranty claims, and compliance with vendor requirements.
- Oversaw warranty claims, ensuring accuracy in labor hours and failure descriptions.
- Provided support to all departments, helping streamline daily operations.
- Ensured adherence to Titan Machinery policies and procedures.
- Maintained effective communication with store teams, vendors, and internal stakeholders to facilitate smooth warranty operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Property Manager
Apartment Management Services
01.1998 - 01.2008
- Managed government-subsidized housing for the elderly and disabled across Eastern Iowa.
- Ensured HUD and Rural Development compliance, verifying tenant rental amounts and conducting annual re-certifications.
- Developed and managed budgets for various housing boards and attended board meetings.
- Oversaw property maintenance to ensure adherence to government standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
High School Diploma -
Benton Community School District
Van Horne, IA05.1980
Skills
- Proficient in eEmphasys, Microsoft Office Suite (Excel, Word, Outlook)
- Proven team player with a proactive problem-solving approach
- Office administration
- Database entry
- Time management
- Verbal communication
- File organization
- Customer engagement
- Mail handling
- Bookkeeping
- Document scanning
- Customer relationship management (CRM)
Timeline
Office Administrator / Area Business Manager
Titan Machinery
09.2008 - 09.2025
Property Manager
Apartment Management Services
01.1998 - 01.2008
High School Diploma -
Benton Community School District
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