Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Nunez

Lutz,FL

Summary

Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.

Overview

41
41
years of professional experience

Work History

HEDIS Contractor

United Healthcare Group
Minnetonka, MN
01.2023 - 04.2023
  • Collected and documented data to support research and information-gathering activities.
  • Stayed on top of daily workload with speed and efficiency.
  • Reviewed and edited collected data to facilitate follow-up activities.
  • Kept data secure and followed proper procedures for uploading and transmitting information.
  • Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.

Client Service Coordinator

Genex Services LLC
Wayne, PA
01.2010 - 12.2022
  • Promote client satisfaction by working with operational teams in proper resolution of service issues. Work exclusively with PIP client to ensure IME referrals to accuracy to end result IME report. Post invoice requisition, correct data errors, provide reports to management.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Scheduled and confirmed appointments based on customer availability.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

Accounts Payable Clerk

Traveler's Insurance
Tampa, FL
01.2007 - 01.2010
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Worked closely with department personnel to produce accurate and timely bills.

Data Entry Specialist

USAA Insurance
Tampa, FL
08.1993 - 01.2007
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified, corrected and reported data entry errors.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Compiled data from source documents prior to data entry.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.

Customer Service Specialist

Equifax
Tampa , FL
05.1982 - 01.1993
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Education

GED -

King High School
Tampa, FL

Academy of Holy Names
Tampa, FL

Skills

  • Check Processing
  • Training Programs
  • Customer Support
  • Grant Writing
  • Well-Trained in MS Outlook/Excel
  • Effective Customer Communication
  • Customer Support and Assistance
  • Database Maintenance
  • Research and Facts Collecting
  • Problem Resolution
  • Conflict Resolution
  • Relationship Building
  • Customer Service
  • Critical Thinking
  • People Skills
  • Work Ethic
  • Friendly, Positive Attitude
  • Microsoft Office
  • Organizational Skills
  • Reliable and Trustworthy
  • Team Building
  • MS Office
  • Computer Skills
  • Working Collaboratively
  • Health Record Index Maintenance
  • Patient Data Coding
  • Appointment Scheduling
  • Patient Medical Records Maintenance
  • Medical History Recording
  • HIPAA Expert

Timeline

HEDIS Contractor

United Healthcare Group
01.2023 - 04.2023

Client Service Coordinator

Genex Services LLC
01.2010 - 12.2022

Accounts Payable Clerk

Traveler's Insurance
01.2007 - 01.2010

Data Entry Specialist

USAA Insurance
08.1993 - 01.2007

Customer Service Specialist

Equifax
05.1982 - 01.1993

GED -

King High School

Academy of Holy Names

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Barbara Nunez